We are looking for enthusiastic and customer-focused individuals to join Flipkart as Remote Email Support Executives. This is an entry-level position with no prior experience required. You will be responsible for assisting customers via email, resolving inquiries related to orders, deliveries, returns, and payments, while ensuring a smooth shopping experience.

Reports to

The Email Support Executive will report to the Customer Support Team Lead / Manager.

What will you do?

• Respond to customer queries via email in a timely and professional manner.

• Provide accurate information about orders, returns, and refunds.

• Escalate unresolved issues to senior support staff or relevant departments.

• Maintain proper records of interactions in the CRM system.

• Follow communication guidelines and ensure customer satisfaction.

• Collaborate with other support team members when needed.

What are we looking for?

• No prior work experience required – freshers are welcome.

• Basic computer skills and ability to type efficiently.

• Good written communication skills in English and Hindi (additional languages a plus).

• Ability to follow instructions and standard operating procedures.

• Reliable internet connection and personal device (laptop/desktop).

• Positive attitude, patience, and willingness to learn.

What additional skills will help you stand out?

• Prior experience in customer support or data entry.

• Familiarity with email platforms (Gmail, Outlook) and basic CRM tools.

• Strong problem-solving and multitasking skills.

Work mode

• Remote (Work From Home) – requires stable internet and computer access.

• Flexible shifts may be available (day or night, depending on business needs).

Benefits

• Entry-level job with training provided.

• Competitive salary with performance-based incentives.

• Work-from-home flexibility.

• Career growth opportunities in Flipkart’s customer service and operations teams.

• Employee discounts and company perks (depending on contract type).

👉 To apply, please submit your basic details or CV and ensure you have valid ID and address proof for verification.