Job Summary

InfoTech Solutions is seeking a highly motivated and customer-focused Customer Resolution Specialist to join our remote support team. In this role, you will serve as a primary point of contact for customers needing assistance, resolving inquiries efficiently, and ensuring a positive service experience. This is a fully remote position designed for individuals who thrive in a fast-paced environment and possess outstanding communication and problem-solving abilities.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

• Identify and analyze customer issues, providing clear solutions and follow-up.

• Handle escalated complaints with patience, empathy, and efficiency.

• Collaborate with internal departments to resolve complex issues.

• Maintain accurate case records and documentation in CRM systems.

• Provide feedback and insights to enhance customer satisfaction processes.

• Ensure customer expectations are met or exceeded at every interaction.

• Support continuous improvement by participating in training and team discussions.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to multitask while handling multiple customer cases.

• Proficiency with computers, CRM tools, and remote work applications.

• Strong attention to detail and a high level of professionalism.

• Customer-centric mindset with a positive attitude.

Experience

• 1–3 years of experience in customer service, support, or customer-facing roles (preferred).

• Experience working remotely or in a tech-driven environment is a plus.

• Background in handling escalations or resolution-focused roles is advantageous.

Working Hours

• Fully remote position with flexible scheduling options.

• Full-time role (40 hours/week).

• Ability to work across different time zones if needed.

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills.

• Ability to work independently with minimal supervision.

• Familiarity with customer service best practices.

• Comfortable working in a virtual environment.

• Adaptable and willing to learn new technologies quickly.

Benefits

• Competitive salary with performance-based incentives.

• 100% remote work – no commute required.

• Flexible working hours.

• Paid leave and holidays.

• Career development and growth opportunities.

• Supportive team culture and ongoing training.

Why Join InfoTech Solutions?

At InfoTech Solutions, we believe in empowering our people to succeed. You will be part of a dynamic, innovative, and globally connected team that values collaboration, purpose, and growth. We offer flexibility, inclusivity, and the chance to build a long-term remote career in customer excellence.

How to Apply

Interested candidates are invited to submit their resume along with a brief cover letter highlighting relevant experience and motivation for the role.
Apply through our official careers page or send your application to us with the subject line: Customer Resolution Specialist – Remote.

We look forward to reviewing your application!