Job Summary

HDFC Bank’s Future Relationship Manager (Probationary Officer Program) is a structured career development initiative designed to build the next generation of banking leaders. This role offers comprehensive exposure to retail banking operations, relationship management, sales, and customer service. As a Future Relationship Manager, you will be groomed to manage high-value customer relationships, deliver tailored financial solutions, and contribute to the bank’s growth while upholding the highest standards of service and compliance.

Key Responsibilities

• Build, manage, and grow relationships with new and existing retail customers.
• Understand customer financial needs and recommend appropriate banking products such as savings accounts, loans, credit cards, investments, and insurance.
• Achieve assigned business targets for deposits, advances, and cross-selling of products.
• Deliver exceptional customer service and ensure timely resolution of queries and complaints.
• Maintain compliance with internal policies, regulatory guidelines, and risk management frameworks.
• Conduct customer meetings, branch-level activities, and local marketing initiatives to drive business growth.
• Participate actively in training programs, assessments, and on-the-job rotations as part of the PO Program.
• Prepare reports, track performance metrics, and support branch managers in daily operations.

Required Skills and Qualifications

• Bachelor’s degree in any discipline from a recognized university (MBA/PGDM preferred).
• Strong communication skills in English and the local language.
• Customer-centric mindset with a passion for sales and relationship management.
• Basic understanding of banking products, financial concepts, and market dynamics.
• Proficiency in MS Office applications and comfort with digital banking platforms.
• High levels of integrity, professionalism, and ethical conduct.

Experience

• Fresh graduates are encouraged to apply.
• Candidates with 0–2 years of experience in banking, financial services, sales, or customer relationship roles will have an added advantage.

Working Hours

• Full-time role.
• Standard banking hours, with flexibility to work extended hours or weekends based on business requirements, customer meetings, and training schedules.

Knowledge, Skills, and Abilities

• Knowledge of retail banking operations and financial products.
• Ability to analyze customer needs and provide customized solutions.
• Strong negotiation, persuasion, and interpersonal skills.
• Ability to work under pressure and meet performance targets.
• Willingness to learn, adapt, and take on increasing responsibilities.
• Team-oriented approach with leadership potential.

Benefits

• Competitive salary with performance-based incentives.
• Structured training and mentorship under the PO Program.
• Clear career progression and fast-track growth opportunities within HDFC Bank.
• Comprehensive health insurance and employee welfare benefits.
• Exposure to one of India’s leading private sector banks with nationwide opportunities.

Why Join HDFC Bank?

• Be part of a trusted and reputed banking brand with a strong market presence.
• Gain hands-on experience and leadership grooming through a well-defined PO Program.
• Work in a dynamic, performance-driven culture that values innovation and talent.
• Enjoy long-term career stability, learning opportunities, and professional growth.

How to Apply

Interested candidates can apply through the official HDFC Bank careers portal or authorized recruitment channels. Shortlisted candidates will be contacted for further assessments, interviews, and program details.