Job Summary

WorldLine Desk is a global leader in providing seamless customer experience solutions across industries. We are seeking a dedicated and empathetic Global Customer Support Agent to join our dynamic team. In this role, you will be the voice of the company, ensuring that customers from different regions receive timely, accurate, and courteous assistance. You will handle inquiries across multiple channels, resolve issues, and contribute to customer satisfaction and brand loyalty. This is an exciting opportunity for individuals passionate about delivering exceptional service while working in a fast-paced, technology-driven environment.

Key Responsibilities

• Provide first-level support to customers via phone, email, chat, and other communication platforms.

• Address and resolve customer inquiries, complaints, and technical issues promptly and professionally.

• Collaborate with internal teams to escalate and resolve complex problems.

• Maintain detailed and accurate records of interactions, feedback, and follow-ups in the CRM system.

• Guide customers on product features, troubleshooting steps, and account management.

• Assist in improving support processes by providing feedback and identifying recurring issues.

• Adhere to service level agreements (SLAs) and ensure customer satisfaction at all times.

• Keep up to date with product knowledge and company policies.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English; additional languages are a plus.

• Strong problem-solving and analytical abilities.

• Ability to remain calm and composed under pressure.

• Customer-focused with a passion for helping others.

• Proficient in using customer support tools, CRM platforms, and Microsoft Office.

• Strong interpersonal and relationship-building skills.

• Adaptable and quick to learn new technologies and processes.

Experience

• Minimum 1-2 years of experience in customer support, call center, or helpdesk roles.

• Experience supporting international customers is highly preferred.

• Familiarity with SaaS platforms, e-commerce, or tech-related services is a plus.

Working Hours

• Flexible shift schedules to cover global time zones.

• Rotational shifts including evenings, weekends, and holidays as required.

• Work-from-home or hybrid options may be available based on location and role requirements.

Knowledge, Skills and Abilities

• Ability to multitask and manage time effectively.

• Strong attention to detail and commitment to quality service.

• Empathy and active listening skills to understand customer needs.

• Ability to handle sensitive information confidentially and with integrity.

• Conflict resolution and negotiation skills.

• Team-oriented mindset while being self-driven.

Benefits

• Competitive salary and performance-based incentives.

• Health insurance and wellness programs.

• Paid time off and holiday benefits.

• Learning and development opportunities, including certifications and workshops.

• Employee recognition programs and career advancement paths.

• Work-life balance initiatives and flexible scheduling options.

Why Join Us

At WorldLine Desk, you will be part of a global community that values diversity, collaboration, and innovation. We are committed to fostering a supportive work environment where you can grow professionally and personally. You will interact with customers from around the world, learn new technologies, and be empowered to make a difference every day. Join us to shape the future of customer experience and be part of an organization that puts people first.

How to Apply

If you are passionate about customer service and ready to take the next step in your career, apply now!

• Submit your resume and cover letter through our careers portal at www.worldlinedesk.com/careers.

• Shortlisted candidates will be contacted for a virtual interview.

• Make sure to highlight your customer service experience and language skills.

WorldLine Desk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.