Job Summary

InfoTech Solutions is seeking a highly motivated and detail-oriented Marketplace Support Analyst to join our dynamic remote team. In this role, you will serve as a critical liaison between our marketplace platforms, vendors, and internal teams, ensuring seamless operations, accurate listings, and exceptional support. This is a high-paying remote position ideal for individuals who thrive in fast-paced environments, enjoy problem-solving, and possess excellent analytical skills.

Key Responsibilities

• Monitor and manage product listings across multiple marketplace platforms to ensure accuracy, compliance, and optimal visibility.

• Resolve vendor, customer, and internal queries regarding marketplace operations promptly and professionally.

• Analyze marketplace performance metrics and provide actionable insights to improve sales and operational efficiency.

• Collaborate with cross-functional teams including sales, marketing, and logistics to ensure smooth product launches and promotions.

• Maintain and update internal documentation and SOPs related to marketplace processes.

• Identify recurring issues and propose process improvements to enhance operational workflows.

• Handle escalations effectively while maintaining excellent customer satisfaction levels.

Required Skills and Qualifications

• Proven experience with e-commerce or online marketplace platforms (e.g., Amazon, eBay, Walmart, Shopify).

• Strong analytical skills and attention to detail.

• Excellent written and verbal communication skills in English.

• Proficient in Microsoft Office Suite and marketplace management tools.

• Ability to multitask and prioritize in a fast-paced remote work environment.

• Customer-focused mindset with strong problem-solving abilities.

Experience

• Minimum of 1–3 years of experience in e-commerce, marketplace support, or related fields.

• Experience in resolving complex vendor and customer issues is highly desirable.

• Familiarity with marketplace policies, product listing optimization, and performance metrics.

Working Hours

• Fully remote position with flexible working hours.

• Availability to support multiple time zones may be required.

• Occasional extended hours during peak periods or major campaigns.

Knowledge, Skills, and Abilities

• Strong knowledge of marketplace operations, product catalog management, and customer support workflows.

• Ability to analyze data, identify trends, and implement solutions.

• Exceptional interpersonal and collaboration skills in a virtual work environment.

• Adaptable and capable of learning new tools and technologies quickly.

• High level of self-motivation, organization, and accountability.

Benefits

• Competitive, high-paying salary structure.

• Fully remote position with flexible schedule.

• Opportunities for professional growth and career advancement.

• Access to training programs, tools, and resources to enhance marketplace expertise.

• Supportive, inclusive, and collaborative company culture.

Why Join InfoTech Solutions?

At InfoTech Solutions, we are committed to empowering our remote workforce with meaningful opportunities and career growth. Joining our team means working in a results-driven, supportive environment where your contributions make a direct impact. We value innovation, continuous learning, and excellence in execution.

How to Apply

To apply, please submit your resume and a cover letter highlighting your experience in marketplace support and your motivation to join InfoTech Solutions. Applications can be sent via us. Qualified candidates will be contacted for an initial virtual interview.