Job Summary

OceanGlide Cruises is seeking a dynamic and experienced Hospitality Skills Trainer to join our team and elevate the performance and professionalism of our onboard waitstaff and housekeeping crew. The successful candidate will be responsible for designing, delivering, and monitoring training programs that enhance service excellence, efficiency, and adherence to luxury hospitality standards. This is a unique opportunity to shape the onboard experience for both staff and guests on our world-class cruise vessels.

Key Responsibilities

• Develop and implement comprehensive training programs for waitstaff and housekeeping teams, covering guest service protocols, hygiene, safety, and operational efficiency.

• Conduct interactive workshops, on-the-job coaching, and assessment sessions for new hires and existing crew members.

• Monitor staff performance, providing constructive feedback and recommending remedial training when necessary.

• Maintain up-to-date knowledge of luxury hospitality trends, cruise operations, and industry best practices.

• Collaborate with department heads to identify training needs, set objectives, and measure outcomes.

• Ensure all training materials comply with safety, health, and company operational standards.

• Document and report training progress, challenges, and achievements to management.

Required Skills and Qualifications

• Bachelor’s degree in Hospitality Management, Hotel Administration, or related field preferred.

• Proven experience (3–5 years) in hospitality training, preferably in cruise ships, hotels, or luxury resorts.

• Strong knowledge of guest service standards, housekeeping procedures, and dining etiquette.

• Excellent presentation, communication, and interpersonal skills.

• Ability to assess performance, provide feedback, and implement corrective training strategies.

• Proficiency in training software and MS Office applications.

Experience

• Hands-on experience working in cruise ship hospitality, fine dining, or hotel management.

• Prior experience conducting training sessions or workshops for service teams.

• Familiarity with international hospitality standards and cross-cultural workforce management is an advantage.

Working Hours

• Full-time role, with flexibility to accommodate cruise schedules and onboard operations.

• May require extended hours or weekend sessions during peak cruise periods.

Knowledge, Skills, and Abilities

• Strong organizational and time-management skills to plan and execute multiple training sessions.

• Ability to motivate, mentor, and inspire a diverse team.

• High attention to detail with a commitment to excellence in service delivery.

• Adaptability to a fast-paced, dynamic cruise ship environment.

• Problem-solving mindset and proactive approach to challenges.

Benefits

• Competitive salary and performance-based incentives.

• Accommodation and meals provided during cruise periods.

• Comprehensive medical and travel insurance.

• Opportunities for professional growth and advancement within OceanGlide Cruises.

• Access to international travel and exposure to diverse cultures.

Why Join OceanGlide Cruises

Joining OceanGlide Cruises means becoming part of a world-class hospitality team dedicated to creating unforgettable experiences for our guests. You will have the opportunity to refine your skills, lead with impact, and grow in a supportive and innovative environment that values excellence, teamwork, and continuous learning.

How to Apply

Interested candidates are invited to submit their resume/CV and a cover letter detailing relevant experience to us with the subject line: Hospitality Skills Trainer Application – [Your Name]. Shortlisted candidates will be contacted for interviews and assessment sessions.