Job Summary

Fresher Jobs Hub is seeking a professional and customer-focused Hotel Receptionist to join a dynamic hospitality team in Singapore. This role is ideal for individuals passionate about delivering exceptional guest experiences and building a career in the hospitality and tourism sector. The Hotel Receptionist will serve as the first point of contact for guests, ensuring smooth check-in and check-out processes while maintaining the highest standards of service and professionalism.

Key Responsibilities

• Welcome guests warmly and manage front desk operations efficiently.

• Handle guest check-in and check-out procedures accurately.

• Respond promptly to guest inquiries, requests, and complaints.

• Manage reservations, room allocations, and booking updates.

• Maintain accurate guest records and billing information.

• Coordinate with housekeeping and other departments to ensure room readiness.

• Answer phone calls and direct them appropriately.

• Provide information about hotel services, local attractions, and transportation.

• Ensure the reception area remains clean, organized, and presentable.

• Follow hotel policies, safety procedures, and service standards.

Required Skills and Qualifications

• High school diploma or equivalent; hospitality certification is an advantage.

• Excellent verbal and written communication skills in English.

• Strong customer service orientation.

• Basic computer proficiency and familiarity with hotel management systems.

• Professional appearance and positive attitude.

• Ability to multitask in a fast-paced environment.

• Strong organizational and time-management skills.

Experience

• Freshers are encouraged to apply.

• Prior experience in hospitality, customer service, or front office roles is a plus but not mandatory.

• Internship or training in hotel operations will be considered an advantage.

Working Hours

• Full-time position.

• Rotational shifts, including evenings, weekends, and public holidays.

• Standard hospitality working schedule as per Singapore labor guidelines.

Knowledge, Skills, and Abilities

• Knowledge of front desk procedures and guest service best practices.

• Ability to remain calm and professional under pressure.

• Strong interpersonal and problem-solving abilities.

• Attention to detail and accuracy in handling guest information.

• Cultural sensitivity and ability to work with international guests.

• Team player with a proactive work approach.

Benefits

• Competitive salary package.

• Accommodation or housing allowance (as per company policy).

• Training and career development opportunities.

• Friendly and multicultural work environment.

• Paid leave and statutory benefits.

• Opportunities for career growth within the hospitality sector.

Why Join

Joining Fresher Jobs Hub offers an excellent entry point into Singapore’s thriving hospitality and tourism industry. Employees benefit from structured training, international exposure, and clear career progression pathways. This role provides the opportunity to build strong customer service expertise while working in a professional and supportive environment.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting their interest in hospitality careers. Shortlisted applicants will be contacted for further screening and interview scheduling.