Job Summary

Fresher Jobs Hub is seeking enthusiastic and customer-focused Part-Time Customer Support Executives to join our growing support team. This role is ideal for individuals who are passionate about delivering excellent customer experiences while working flexible hours. The successful candidate will handle customer inquiries, resolve issues efficiently, and maintain a high level of professionalism across all communication channels. This is an excellent opportunity for freshers and experienced candidates looking to build a strong foundation in customer service.

Key Responsibilities

• Respond promptly to customer queries via phone, email, and chat.

• Provide accurate information about products, services, and processes.

• Resolve customer complaints in a professional and timely manner.

• Escalate complex issues to the appropriate internal teams when necessary.

• Maintain detailed records of customer interactions in the CRM system.

• Follow up with customers to ensure resolution and satisfaction.

• Meet individual and team performance targets.

• Adhere to company policies, quality standards, and communication guidelines.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English (additional languages are a plus).

• Basic computer proficiency and familiarity with MS Office.

• Strong interpersonal and problem-solving abilities.

• Ability to handle customer conversations with patience and empathy.

• Minimum qualification: Higher Secondary (12th pass) or any graduate.

• Comfortable working in a fast-paced, customer-facing environment.

Experience

• Freshers are welcome to apply.

• Prior experience in customer support, call center, or BPO environments will be an advantage but is not mandatory.

• Internship or part-time customer service exposure is a plus.

Working Hours

• Part-time position.

• Flexible shifts available (morning/evening/weekend options).

• Approximately 4–6 hours per day, depending on business requirements.

• Work-from-home and hybrid options may be available based on performance and role requirements.

Knowledge, Skills and Abilities

• Strong listening and comprehension skills.

• Ability to multitask and manage time effectively.

• Basic understanding of customer service principles and practices.

• Positive attitude with a willingness to learn.

• Ability to remain calm under pressure.

• Team-oriented mindset with the ability to work independently when required.

Benefits

• Competitive part-time compensation.

• Flexible work schedule supporting work–life balance.

• Training and skill development programs.

• Opportunity for performance-based incentives.

• Career growth opportunities within the organization.

• Friendly and supportive work environment.

Why Join

At Fresher Jobs Hub, we believe in nurturing talent and providing growth opportunities for individuals at the start of their careers. You will gain valuable customer service experience, develop professional communication skills, and work with a collaborative team that supports your learning journey. This role offers flexibility, stability, and a clear pathway for career advancement.

How to Apply

Interested candidates can apply by submitting their updated resume through the official careers portal or by emailing their CV with the subject line “Application – Part-Time Customer Support Executive.” Shortlisted candidates will be contacted for the next steps in the selection process.