Job Summary

Fresher Job is seeking enthusiastic and dedicated Inbound Customer Service Representatives to join our growing team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and resolving inquiries efficiently. As a key point of contact for our customers, you will play a vital role in ensuring satisfaction, building trust, and representing our brand with professionalism.

Key Responsibilities

• Handle incoming customer calls, emails, and chats promptly and professionally.

• Provide accurate information regarding products, services, policies, and procedures.

• Troubleshoot and resolve customer issues, ensuring timely follow-up and resolution.

• Maintain detailed records of customer interactions using CRM tools.

• Collaborate with team members and supervisors to improve processes and enhance customer satisfaction.

• Identify opportunities to upsell or promote relevant services when appropriate.

• Adhere to company standards and policies to maintain high-quality service.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with a customer-centric mindset.

• Ability to remain calm and professional in challenging situations.

• Proficiency in using computers, CRM software, and Microsoft Office Suite.

• Basic problem-solving and critical-thinking abilities.

Experience

• No prior professional experience is required; freshers are welcome to apply.

• Previous experience in customer service, call centers, or retail is a plus.

Working Hours

• Full-time role aligned with USA working hours (Eastern/ Pacific Time zones).

• Flexibility to work evenings or weekends may be required.

Knowledge, Skills, and Abilities

• Strong attention to detail and organizational skills.

• Ability to multitask and handle high volumes of customer inquiries.

• Quick learner with the capacity to adapt to new systems and processes.

• Positive attitude and willingness to continuously improve.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility with a supportive remote team environment.

• Training and professional development opportunities.

• Health and wellness support programs (if applicable).

• Opportunities for career growth within the company.

Why Join Fresher Job?

Fresher Job is committed to creating a dynamic, inclusive, and growth-oriented workplace. We value our employees and invest in their professional development. By joining our team, you will gain hands-on experience in customer service while working in a supportive environment that encourages learning, growth, and recognition.

How to Apply

Interested candidates can apply by submitting their resume and a brief cover letter highlighting their interest and relevant skills to us. Shortlisted candidates will be contacted for an interview.