Job Summary

OceanGlide Cruises is seeking a dedicated and tech-savvy IT Support Assistant to join our Cruise Staff Application Portal Helpdesk team. The successful candidate will provide prompt and efficient technical assistance to cruise staff navigating our internal application portal. This role involves troubleshooting technical issues, guiding users, and ensuring seamless access to the platform, contributing to the overall operational efficiency of our global cruise operations.

Key Responsibilities

• Serve as the first point of contact for cruise staff experiencing technical issues with the application portal.

• Troubleshoot and resolve software, hardware, and connectivity problems related to the portal.

• Assist staff with account setup, login issues, and password recovery.

• Escalate complex technical problems to senior IT personnel or system administrators.

• Document and track all support requests, resolutions, and recurring issues for process improvement.

• Provide clear instructions and guidance to staff, both verbally and in written form.

• Collaborate with IT and HR teams to ensure portal updates are communicated effectively.

• Maintain a high standard of service and professionalism in all interactions with staff.

Required Skills and Qualifications

• Basic understanding of IT systems, software applications, and web portals.

• Strong problem-solving and analytical skills.

• Excellent verbal and written communication skills in English.

• Customer service-oriented mindset with patience and empathy.

• Ability to work under pressure and manage multiple requests simultaneously.

• Familiarity with ticketing systems and helpdesk software is a plus.

Experience

• Prior experience in IT support, helpdesk, or technical assistance roles is preferred but not mandatory.

• Experience in a hospitality, travel, or cruise-related environment is an advantage.

• Exposure to remote support or virtual troubleshooting is desirable.

Working Hours

• Full-time, Monday to Friday.

• Flexibility required to support staff across different time zones as needed.

Knowledge, Skills, and Abilities

• Strong understanding of computer systems, mobile devices, and software applications.

• Quick learner with the ability to adapt to new technologies.

• Strong organizational skills and attention to detail.

• Ability to communicate technical information clearly to non-technical staff.

• High degree of discretion and confidentiality when handling sensitive staff information.

Benefits

• Competitive salary and performance incentives.

• Professional development and IT training programs.

• Opportunities for career growth within OceanGlide Cruises.

• Employee wellness programs and support services.

• Travel perks and access to exclusive cruise experiences.

Why Join OceanGlide Cruises?

Joining OceanGlide Cruises means becoming part of a world-class team dedicated to excellence in hospitality and operations. You will gain hands-on experience in a global, fast-paced environment while supporting the backbone of our cruise staff operations. This is your chance to contribute to an industry leader that values innovation, teamwork, and career development.

How to Apply

Interested candidates should submit their resume and a cover letter highlighting relevant experience to us. Please include “IT Support Assistant – Cruise Staff Application Portal Helpdesk” in the subject line of your email. Shortlisted candidates will be contacted for an initial virtual interview.