Job Summary

Zenith Systems is seeking a motivated and detail-oriented IT Support Technician (Entry-Level) to join our dynamic technology team. In this role, you will provide first-line technical assistance to employees, troubleshoot hardware and software issues, and support the smooth functioning of our IT operations. This position is ideal for recent graduates or individuals beginning their career in IT who are eager to learn, adapt, and grow within a fast-paced corporate environment.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and other IT equipment.

• Respond to user requests via email, phone, or ticketing systems and ensure timely issue resolution.

• Install, configure, and maintain operating systems, software applications, and basic networking tools.

• Troubleshoot hardware and software issues, escalating complex problems to senior technicians when needed.

• Assist in managing user accounts, password resets, and access controls within company systems.

• Maintain accurate documentation of support requests, resolutions, and system configurations.

• Support the setup of workstations for new employees, including hardware provisioning and software installation.

• Perform routine IT maintenance tasks such as updates, backups, and system checks.

• Ensure company IT policies, procedures, and security guidelines are followed consistently.

• Collaborate with the IT team to improve internal processes and deliver high-quality support services.

Required Skills and Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.

• Basic understanding of computer systems, operating systems (Windows, macOS, Linux), and common office software.

• Familiarity with troubleshooting hardware, software, and basic networking issues.

• Good understanding of antivirus tools, system updates, and IT security fundamentals.

• Ability to communicate technical information clearly to non-technical users.

• Strong problem-solving skills and attention to detail.

• Eagerness to learn and ability to work in a team-oriented environment.

Experience

• 0–1 year of experience in IT support, help desk operations, or technical customer service (internships included).

• Fresh graduates with relevant IT coursework, certifications, or practical projects are highly encouraged to apply.

Working Hours

• Full-time, 8-hour shifts (Monday to Friday).

• Occasional weekend or after-hours support may be required depending on operational needs.

• Hybrid work options may be available based on performance and company policy.

Knowledge, Skills and Abilities

• Knowledge of computer hardware components and peripheral devices.

• Understanding of LAN/WAN, Wi-Fi networks, and basic network troubleshooting.

• Ability to prioritize tasks and manage time effectively.

• Strong customer service orientation and interpersonal skills.

• Ability to work under pressure while maintaining professionalism.

• Willingness to undergo continuous training and adapt to new technologies.

Benefits

• Competitive entry-level salary.

• Health insurance and wellness programs.

• Paid time off, holidays, and sick leave.

• Training, mentorship, and career growth opportunities.

• Access to certification support programs (CompTIA, Microsoft, etc.).

• Employee assistance programs and performance-based incentives.

Why Join Zenith Systems?

At Zenith Systems, we believe in empowering our team members from day one. As an Entry-Level IT Support Technician, you will receive hands-on training, mentorship from experienced professionals, and exposure to modern technologies that will shape your career. We foster an inclusive, collaborative, and growth-focused environment where new ideas are welcomed and professional development is a top priority.

How to Apply

Interested candidates can submit their application by sending an updated resume and a brief cover letter to us. Please include the subject line: “Application for IT Support Technician (Entry-Level)”.