Job Summary

InfoTech Solutions is seeking a dedicated and customer-focused Remote Customer Care Specialist to join our growing team. In this role, you will serve as the primary point of contact for customers through phone, email, chat, and other digital channels. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless support experience — all while working from the comfort of your home. This position is ideal for individuals who are passionate about service excellence, have strong communication skills, and enjoy helping others.

Key Responsibilities

• Respond to customer queries promptly via phone, email, and chat support.

• Resolve product or service problems by clarifying customer complaints and determining solutions.

• Provide accurate information regarding products, services, policies, and processes.

• Document customer interactions, issues, and resolutions in the CRM system.

• Follow up with customers to ensure complete satisfaction.

• Escalate complex issues to the appropriate department when needed.

• Maintain a high level of professionalism and customer engagement.

• Meet performance targets including response time, quality, and customer satisfaction metrics.

Required Skills and Qualifications

• Excellent command of written and spoken English.

• Strong problem-solving and decision-making abilities.

• Ability to multitask, prioritize, and manage time efficiently.

• Proficient with computers, CRM systems, and online communication tools.

• High level of empathy and customer-oriented mindset.

• Good typing speed and attention to detail.

• Positive attitude and strong work ethic.

Experience

• Previous experience in customer service, call center, support desk, or related field preferred.

• Freshers with excellent communication skills are also encouraged to apply.

Working Hours

• Fully remote position with flexible scheduling options.

• Full-time role, typically 35–40 hours per week.

• Shifts may include evenings, weekends, or holidays depending on business needs.

• Multiple shift timings available to support global customers.

Knowledge, Skills, and Abilities

• Ability to work effectively in a remote team environment.

• Knowledge of customer support tools and platforms (e.g., Zendesk, Freshdesk, Salesforce) is a plus.

• Willingness to learn and adapt to new processes.

• Strong interpersonal and conflict-resolution skills.

• Ability to remain calm and professional under pressure.

Benefits

• 100% remote work – no commute required.

• Competitive compensation with performance-based incentives.

• Professional development and career growth opportunities.

• Paid training and onboarding.

• Supportive and collaborative virtual work culture.

• Health and wellness programs (where applicable).

• Paid time off and holidays.

Why Join InfoTech Solutions?

At InfoTech Solutions, we believe in empowering our employees to succeed. We provide a supportive work environment, flexible work arrangements, and a culture built on trust and respect. As a Remote Customer Care Specialist, you will have the opportunity to grow your career, learn valuable industry skills, and be part of a company that values your contribution and customer-centric passion.

How to Apply

If you are excited to build a rewarding remote career, we’d love to hear from you!

To apply:

1. Submit your updated resume.

2. Include a brief cover letter explaining why you are a perfect fit.

3. Send your application to us
   (or apply via our official company career portal if provided)

Only shortlisted candidates will be contacted for the next steps.