Job Summary

MNC JOBS INFO is seeking a dedicated and proactive Work From Home Support Coordinator to join our remote operations team. The ideal candidate will serve as the primary point of contact for customers and internal teams, ensuring smooth communication, timely issue resolution, and a seamless support experience. This role combines excellent organizational skills, problem-solving abilities, and a passion for providing top-tier service—all from the comfort of your home.

Key Responsibilities

• Provide exceptional remote support to clients and internal stakeholders via phone, email, and chat.

• Coordinate and manage support requests, ensuring timely follow-up and resolution.

• Maintain accurate records of interactions, issues, and resolutions in company databases.

• Collaborate with cross-functional teams to resolve complex problems efficiently.

• Identify recurring issues and suggest process improvements to enhance support efficiency.

• Monitor and report on support performance metrics and customer satisfaction levels.

• Assist with onboarding and training new team members as needed.

• Escalate unresolved issues to the appropriate departments while maintaining ownership of the client experience.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong organizational and time management abilities.

• Proficiency with remote collaboration tools (e.g., Microsoft Teams, Zoom, Slack).

• Comfortable handling multiple tasks and prioritizing work effectively.

• High level of professionalism, patience, and customer-focused mindset.

• Basic troubleshooting skills and ability to quickly learn new software systems.

Experience

• Minimum 1–2 years of experience in customer support, coordination, or administrative roles.

• Prior remote work experience is highly desirable.

• Experience in managing tickets, tracking issues, or using CRM systems is a plus.

Working Hours

• Full-time remote position.

• Flexible working hours, with availability during core business hours.

• Occasional weekend or evening work may be required depending on client needs.

Knowledge, Skills, and Abilities

• Strong interpersonal and relationship-building skills.

• Ability to adapt quickly to changing processes and technologies.

• High attention to detail and accuracy.

• Capability to work independently while maintaining team collaboration.

• Problem-solving mindset with a proactive approach to challenges.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work environment—work from anywhere.

• Paid time off and flexible leave policies.

• Professional development and training opportunities.

• Health and wellness support programs.

• Access to a collaborative and inclusive company culture.

Why Join Us

At MNC JOBS INFO, we believe in empowering our employees to thrive in a flexible and supportive environment. You will be part of a dynamic team that values innovation, accountability, and continuous learning. This role is perfect for motivated individuals looking to grow their careers while enjoying the benefits of working from home.

How to Apply

Interested candidates are encouraged to submit their resume along with a cover letter highlighting relevant experience and skills to careers@mncbjobsinfo.com with the subject line: Work From Home Support Coordinator Application.

Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

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Company Name: MNC JOBS INFO
Position: Legitimate Work From Home Support Coordinator

Job Summary

Are you passionate about helping people and solving problems from the comfort of your own home? MNC JOBS INFO is looking for a Work From Home Support Coordinator who thrives in a fast-paced, dynamic environment. In this role, you’ll be the vital link between our clients and our internal teams, ensuring seamless communication, swift issue resolution, and a consistently excellent support experience. This is more than a job—it’s a chance to build a meaningful remote career with a company that values your growth and flexibility.

Key Responsibilities

• Be the first point of contact for clients and internal teams, providing prompt and professional support via email, chat, and phone.

• Manage and track support requests, ensuring every issue is followed through to resolution.

• Document interactions and solutions accurately to maintain clear records.

• Collaborate with different departments to resolve complex challenges efficiently.

• Identify patterns in recurring issues and recommend improvements to enhance processes.

• Support onboarding and training of new team members, sharing your knowledge and expertise.

• Maintain a proactive, solution-oriented approach while escalating urgent issues appropriately.

Required Skills and Qualifications

• Exceptional communication skills in English, both written and spoken.

• Strong organizational skills and the ability to prioritize tasks in a remote environment.

• Proficiency with remote work and collaboration tools (Zoom, Teams, Slack, Google Workspace).

• A patient, customer-focused mindset with a problem-solving attitude.

• Quick learner, comfortable navigating new software systems.

• Professionalism, reliability, and self-motivation.

Experience

• 1–2 years of experience in customer support, client services, or coordination roles.

• Previous remote work experience is a strong advantage.

• Familiarity with ticketing systems, CRM platforms, or workflow management tools is a plus.

Working Hours

• Full-time, remote role with flexible working hours.

• Core availability during business hours; occasional evening or weekend work may be required.

• Manage your schedule while meeting targets and delivering excellent results.

Knowledge, Skills, and Abilities

• Exceptional interpersonal skills to build strong relationships with clients and team members.

• Ability to adapt quickly to new tools, systems, and processes.

• Strong attention to detail and accuracy.

• Self-starter mentality, able to work independently while contributing to a collaborative team environment.

• Proactive approach to problem-solving and continuous improvement.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work—enjoy flexibility and work-life balance.

• Paid time off and flexible leave policies.

• Continuous learning opportunities and professional development programs.

• Health and wellness initiatives to support your overall well-being.

• Inclusive, supportive company culture that values your contributions.

Why Join Us

At MNC JOBS INFO, we don’t just offer a job—we offer a career that grows with you. Join a forward-thinking, fully remote company where your skills are valued, your growth is encouraged, and your work makes an impact every day. If you’re driven, organized, and passionate about providing top-notch support, this is the perfect role to launch or elevate your remote career.

How to Apply

Ready to join our team? Submit your resume and a cover letter highlighting your experience and enthusiasm for remote support to us . Please include the subject line: Work From Home Support Coordinator Application.