Job Summary:

Apple Inc. is seeking a skilled Mac OS X Desktop Support Engineer to join our dynamic IT team. The ideal candidate will provide exceptional technical support for Mac OS X systems, ensuring smooth operations for end-users across the organization. You will be responsible for troubleshooting hardware and software issues, deploying updates, and collaborating with cross-functional teams to deliver seamless IT solutions. This is an exciting opportunity to work in a fast-paced, innovative environment that drives excellence and inspires creativity.

Key Responsibilities:

• Provide day-to-day technical support for Mac OS X desktops, laptops, and peripherals.

• Troubleshoot and resolve hardware, software, network, and security issues efficiently.

• Install, configure, and maintain Mac OS X applications and system updates.

• Assist with deployment of new devices and upgrades for end-users.

• Collaborate with IT teams to implement system improvements and ensure compliance with corporate IT policies.

• Maintain accurate documentation of technical issues, solutions, and system configurations.

• Train and guide end-users on Mac OS X features and best practices.

• Participate in on-call support rotation to ensure uninterrupted IT service coverage.

Required Skills and Qualifications:

• Strong knowledge of Mac OS X operating systems and Apple hardware.

• Experience with desktop deployment tools, imaging, and configuration management.

• Familiarity with Active Directory, network protocols, and VPN setups.

• Excellent troubleshooting and problem-solving skills.

• Strong communication skills with the ability to explain technical concepts to non-technical users.

• Ability to work independently and manage multiple priorities effectively.

Experience:

• Minimum 2–4 years of experience in Mac OS X desktop support or a related IT support role.

• Experience in a corporate IT environment or large-scale support operations is highly desirable.

• Apple Certified Support Professional (ACSP) or equivalent certification is a plus.

Working Hours:

• Full-time position, typically 40 hours per week.

• Flexibility to support extended hours or on-call rotations as needed.

Knowledge, Skills, and Abilities:

• Strong analytical and diagnostic abilities.

• Knowledge of Mac OS X security, patching, and configuration best practices.

• Ability to document technical procedures clearly and concisely.

• Proactive attitude with a focus on delivering excellent customer service.

• Collaborative mindset to work effectively within cross-functional teams.

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plans and company stock options.

• Paid time off and flexible working arrangements.

• Opportunities for professional development, training, and Apple certifications.

• Access to Apple’s innovative products and technologies.

Why Join Apple Inc:

Joining Apple Inc. means becoming part of a global leader in innovation and technology. You will work alongside some of the brightest minds in the industry, contributing to solutions that impact millions of users worldwide. Apple offers a culture of creativity, collaboration, and continuous learning, empowering employees to grow their careers while delivering excellence.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter through Apple Inc.’s official careers page: Apple Careers. Please ensure your application highlights relevant experience with Mac OS X support and any certifications.