Job Summary

Dr. Ankuja Skin & Hair Clinic is seeking a proactive and customer-focused Telecaller to support patient engagement and appointment coordination. The ideal candidate will be responsible for handling inbound and outbound calls, guiding patients about clinic services, and ensuring a smooth appointment booking experience. This role is well-suited for individuals with strong communication skills who enjoy interacting with people and contributing to a patient-centric healthcare environment. Flexible morning and evening shifts are available.

Key Responsibilities

• Handle inbound and outbound calls professionally and courteously.

• Provide accurate information about skin and hair treatments, services, and ongoing offers.

• Schedule, confirm, and reschedule patient appointments efficiently.

• Maintain and update patient records in the clinic management system.

• Follow up with prospective and existing patients to improve conversions and retention.

• Address basic patient queries and escalate complex concerns to the clinical team.

• Meet daily/weekly call targets and maintain quality standards.

• Ensure confidentiality of patient information at all times.

• Support front-desk coordination when required.

Required Skills and Qualifications

• Excellent verbal communication skills in English and local language(s).

• Pleasant telephone etiquette and strong listening ability.

• Basic computer proficiency (MS Office, CRM systems, or similar tools).

• Strong persuasion and customer service orientation.

• Ability to multitask and manage time effectively.

• Minimum qualification: Higher Secondary (12th pass) or any graduate preferred.

Experience

• 0–2 years of experience in telecalling, customer support, or clinic coordination preferred.

• Freshers with strong communication skills are encouraged to apply.

• Experience in healthcare, dermatology, or cosmetic clinic environments will be an added advantage.

Working Hours

• Flexible Morning Shift and Evening Shift options available.

• 6–8 hours per shift (as per clinic schedule).

• Weekly off as per roster.

Knowledge, Skills, and Abilities

• Understanding of basic customer handling and call management practices.

• Ability to build rapport quickly with patients over the phone.

• Good organizational and documentation skills.

• Professional attitude with a patient-first mindset.

• Ability to work in a fast-paced clinic environment.

• Strong follow-up and conversion skills.

Benefits

• Competitive salary with performance incentives.

• Supportive and professional work environment.

• Opportunity to gain experience in the dermatology and aesthetic healthcare field.

• Skill development and on-the-job training.

• Career growth opportunities within the clinic.

• Fixed shift options for better work-life balance.

Why Join

At Dr. Ankuja Skin & Hair Clinic, you will be part of a growing, patient-focused healthcare team committed to excellence in skin and hair care. The clinic offers a positive workplace culture, learning opportunities, and a chance to build a stable career in the healthcare support domain. If you enjoy helping people and want to grow in a professional clinical environment, this role offers the right platform.

How to Apply

Interested candidates can apply by submitting their updated resume via email or contacting the clinic’s HR/front desk directly. Shortlisted candidates will be contacted for a telephonic or in-person interview.