Job Summary

MNC JOBS INFO is seeking highly motivated and customer-focused Online Customer Service Representatives to join our fast-growing remote support team. In this role, you will be responsible for delivering exceptional service to customers across digital platforms, including email, live chat, and social media. You will handle inquiries, resolve issues, provide accurate information, and ensure a positive and seamless customer experience. This is an excellent opportunity for individuals who enjoy helping others, thrive in a virtual work environment, and are ready to start immediately.

Key Responsibilities

• Respond promptly to customer inquiries through chat, email, and online messaging channels.

• Resolve customer complaints and provide solutions in a professional and empathetic manner.

• Process orders, troubleshoot account issues, and provide product or service information.

• Maintain accurate records of customer interactions and escalate issues when necessary.

• Ensure customer satisfaction by following up on open cases and pending resolutions.

• Meet daily performance goals related to response time, quality, and customer satisfaction.

• Collaborate with internal teams to improve overall service delivery and process efficiency.

• Stay updated on company products, policies, and procedures to provide accurate guidance.

Required Skills and Qualifications

• Excellent written English communication skills.

• Strong customer service mindset with the ability to remain calm and patient.

• Ability to multitask, prioritize, and manage time effectively in a remote environment.

• Basic computer proficiency and comfort working with digital tools and CRM systems.

• Ability to quickly learn product details and follow standard operating procedures.

• Strong problem-solving and critical-thinking abilities.

Experience

• No degree required.

• Prior experience in customer service, virtual assistance, or online support is preferred but not mandatory.

• Freshers with strong communication skills are encouraged to apply.

Working Hours

• Flexible remote shifts available.

• Full-time and part-time opportunities.

• Weekend and evening shifts may be required depending on business needs.

Knowledge, Skills, and Abilities

• Knowledge of basic customer service practices and digital communication etiquette.

• Familiarity with online tools such as chat dashboards, email platforms, and ticketing systems.

• Ability to work independently with minimal supervision.

• Strong interpersonal skills and a positive, solution-oriented attitude.

• Ability to maintain confidentiality and handle sensitive customer information responsibly.

Benefits

• 100% remote work-from-home opportunity.

• Competitive compensation package.

• Performance-based incentives and bonuses.

• Career growth and learning opportunities.

• Supportive and collaborative virtual work environment.

• Paid training for selected candidates.

Why Join MNC JOBS INFO?

Joining MNC JOBS INFO means becoming part of a dynamic and customer-centric organization that values innovation, teamwork, and professional growth. We offer stability, flexibility, and a welcoming environment where every employee has the opportunity to thrive and contribute. If you enjoy helping people and want a reliable remote job with immediate hiring, this role is perfect for you.

How to Apply

Interested candidates can submit their updated resume along with a brief cover note explaining their availability and interest in the role. Shortlisted applicants will be contacted immediately for the next steps in the recruitment process.