Job Summary

TeleConnect Pvt Ltd is seeking a motivated and dedicated Online Customer Support Executive to join our remote team. This role is ideal for candidates fluent in Urdu and English, who can provide exceptional support to our clients and customers through digital channels. The successful candidate will act as the first point of contact for customer inquiries, ensuring timely resolution and delivering an excellent service experience. This position allows you to work from the comfort of your home while being part of a dynamic, growth-oriented organization.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, and other online platforms.

• Provide accurate information about products, services, and company policies.

• Resolve customer issues efficiently while maintaining a positive and empathetic tone.

• Escalate complex issues to the relevant internal departments for resolution.

• Maintain detailed records of customer interactions and transactions in the company’s CRM system.

• Identify opportunities to enhance the customer experience and provide feedback to management.

• Meet performance targets, including response time, resolution rates, and customer satisfaction scores.

Required Skills and Qualifications

• Fluent in Urdu and English (both written and verbal).

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently in a remote environment.

• Familiarity with customer support software, live chat tools, and Microsoft Office Suite is a plus.

Experience

• Previous experience in customer support, call center, or service-oriented roles is preferred but not mandatory. Fresh graduates with strong communication skills are encouraged to apply.

Working Hours

• Flexible remote working hours with shifts designed to accommodate different time zones.

• Full-time and part-time positions are available depending on your availability.

Knowledge, Skills, and Abilities

• Strong computer literacy and the ability to learn new software quickly.

• Empathy and patience when dealing with customers.

• Effective multitasking and time management skills.

• Ability to remain calm under pressure and handle difficult customer interactions professionally.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility with no commuting required.

• Professional development and training opportunities.

• Supportive and inclusive work culture.

• Opportunity to grow within a rapidly expanding company.

Why Join TeleConnect Pvt Ltd

• Be part of a forward-thinking company that values customer satisfaction and employee growth.

• Work in a fully remote role with flexible hours, giving you a healthy work-life balance.

• Gain experience in a fast-paced digital customer support environment and enhance your professional skills.

• Join a team of motivated professionals who encourage collaboration, innovation, and career advancement.

How to Apply

Interested candidates are invited to submit their CV/resume along with a brief cover letter highlighting relevant skills and experience. Applications can be sent via email to us with the subject line: “Application for Online Customer Support Executive – Remote”.

Note: Only shortlisted candidates will be contacted for an interview.