Job Summary

Amazon is hiring motivated and detail-oriented individuals for its Remote Non-Voice Customer Support team. This role is ideal for freshers seeking a flexible work-from-home career with a global organization. As a Non-Voice Support Associate, you will handle customer inquiries through chat and email, ensuring timely, accurate, and courteous resolutions. You will be responsible for maintaining high service quality while working in a fast-paced digital environment.

Key Responsibilities

• Respond to customer queries via chat and email, ensuring clear, concise, and accurate communication.

• Assist customers with order status, product details, refunds, returns, account issues, and general concerns.

• Troubleshoot problems by gathering relevant information and following standard operating procedures.

• Maintain detailed and accurate records of interactions in the system.

• Escalate complex or unresolved cases to the appropriate teams.

• Meet daily and weekly performance metrics such as response time, productivity, and customer satisfaction scores.

• Protect sensitive customer information and adhere to Amazon’s data security guidelines.

• Collaborate with team leaders and participate in training sessions to continuously improve service delivery.

Required Skills and Qualifications

• Strong written communication skills in English.

• Ability to type efficiently with good accuracy.

• Basic understanding of computers, internet applications, and online tools.

• Excellent problem-solving, critical thinking, and customer-centric skills.

• Ability to remain calm, composed, and professional in all situations.

• Willingness to learn and adapt to new systems, processes, and workflows.

• High attention to detail and ability to follow guidelines accurately.

Experience

• Freshers are welcome—no prior customer service experience required.

• Any internship, part-time job, or project involving communication or online support is a plus.

Working Hours

• Remote work with flexible shift options.

• Rotational shifts including weekends or evenings may apply based on business needs.

• Full-time and part-time positions may be available.

Knowledge, Skills, and Abilities

• Understanding of basic e-commerce workflows and customer service principles.

• Ability to multitask between tools, chats, and documentation.

• Proficiency in identifying customer needs and offering appropriate solutions.

• Ability to work independently with minimal supervision.

• Strong discipline for remote work and self-management.

Benefits

• Work-from-home convenience and nationwide hiring.

• Competitive salary with performance-based incentives.

• Health insurance and wellness programs (as per company policy).

• Opportunities for growth, internal job transitions, and skill development.

• Paid training provided by Amazon.

• Employee discounts and access to learning resources.

Why Join Amazon?

Amazon offers a dynamic and inclusive work culture where individuals can learn, grow, and thrive. As part of one of the world’s most customer-centric companies, you will gain exposure to global service standards, cutting-edge digital tools, and limitless opportunities for career advancement. This role is ideal for freshers looking to build a long-term professional path in customer service and technology-enabled support.

How to Apply

Interested candidates can apply through the official Amazon Jobs portal:

• Visit Amazon’s career website.

• Search for “Remote Non-Voice Customer Support” or “Virtual Customer Support”.

• Create or log in to your Amazon Jobs profile.

• Upload your updated resume and complete the application form.

• Attend the assessment and interview rounds if shortlisted.