Job Summary

Azad Group Hotels is seeking a highly organized and detail-oriented Online Order Delivery & Logistics Controller to oversee and optimize the end-to-end order fulfillment and delivery operations. The ideal candidate will be responsible for coordinating online orders, managing logistics workflows, ensuring timely deliveries, and maintaining high customer satisfaction standards. This role requires strong analytical skills, operational discipline, and the ability to work in a fast-paced hospitality environment.

Key Responsibilities

• Monitor and manage daily online order flow across multiple platforms.

• Coordinate with kitchen, packaging, and delivery teams to ensure timely dispatch.

• Track delivery performance and resolve delays or service issues proactively.

• Optimize delivery routes and logistics efficiency to reduce costs and improve speed.

• Maintain accurate order records, reports, and logistics dashboards.

• Liaise with third-party delivery partners and vendors.

• Handle customer complaints related to delivery and provide prompt resolution.

• Implement process improvements to enhance operational efficiency.

• Ensure compliance with company SOPs and quality standards.

• Support management with performance analytics and forecasting.

Required Skills and Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.

• Strong understanding of online order management systems.

• Proficiency in MS Excel and reporting tools.

• Excellent coordination and multitasking abilities.

• Strong communication and problem-solving skills.

• Ability to work under pressure and meet tight deadlines.

• Familiarity with food delivery platforms is an advantage.

Experience

• Minimum 2–4 years of experience in logistics, delivery operations, or supply chain coordination.

• Prior experience in hospitality, food delivery, or e-commerce operations preferred.

• Experience handling third-party delivery aggregators is a plus.

Working Hours

• Flexible shift-based schedule, including weekends and holidays as per business needs.

• Standard workweek with rotational off days.

• Availability for peak-hour monitoring is required.

Knowledge, Skills and Abilities

• Strong analytical and data interpretation skills.

• Ability to manage multiple stakeholders simultaneously.

• High attention to detail and process discipline.

• Good knowledge of last-mile delivery operations.

• Ability to use logistics or order management software.

• Customer-focused mindset with service excellence orientation.

• Team collaboration and leadership support capability.

Benefits

• Competitive salary package.

• Performance-based incentives.

• Health and wellness benefits as per company policy.

• Career growth opportunities within the hospitality group.

• Training and skill development programs.

• Supportive and dynamic work environment.

Why Join

Azad Group Hotels offers an opportunity to be part of a growing hospitality organization that values operational excellence and innovation. Employees benefit from a collaborative culture, professional development opportunities, and the chance to make a direct impact on customer satisfaction and business performance. This role is ideal for professionals who thrive in fast-moving, technology-driven logistics environments.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting relevant experience in logistics or delivery operations. Shortlisted applicants will be contacted for the next stage of the selection process.