Job Summary

Target Corporation is seeking a highly motivated and experienced Onsite Customer Service Lead to join our dynamic retail headquarters team. The ideal candidate will oversee customer support operations, ensuring a seamless and positive experience for all guests and internal teams. This role requires a customer-focused professional with exceptional leadership, communication, and problem-solving skills who can motivate teams, handle escalations, and maintain Target’s reputation for excellence in service and satisfaction.

As the Onsite Customer Service Lead, you will play a key role in supervising daily service operations, implementing performance metrics, and collaborating across departments to drive continuous improvement. You will serve as a bridge between customers, store management, and the corporate team to deliver world-class service and operational efficiency.

Key Responsibilities

• Lead and manage the onsite customer service team to achieve performance goals and deliver outstanding service.

• Oversee customer escalations, ensuring timely and professional resolution in line with company standards.

• Monitor service operations, identify process gaps, and develop solutions to enhance service efficiency.

• Train, mentor, and evaluate customer service representatives to build high-performing teams.

• Collaborate with other departments (Sales, Operations, IT, and Logistics) to ensure smooth service delivery.

• Analyze customer feedback and implement actionable strategies for service improvement.

• Maintain service records, reports, and KPIs to measure performance and quality standards.

• Support implementation of new customer service tools and technologies to improve productivity.

• Ensure compliance with company policies, safety standards, and brand guidelines at all times.

• Act as the point of contact for internal and external stakeholders regarding customer service matters.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or a related field.

• Proven experience in customer service leadership or supervisory roles, preferably within a retail or corporate environment.

• Strong interpersonal and communication skills with the ability to manage diverse teams.

• Excellent problem-solving, conflict resolution, and decision-making abilities.

• Proficiency in CRM systems, customer feedback tools, and Microsoft Office Suite.

• High attention to detail and organizational skills to manage multiple priorities effectively.

• Strong commitment to providing exceptional customer experiences.

Experience

• Minimum 5 years of experience in customer service or operations roles, with at least 2 years in a leadership capacity.

• Experience in the retail or consumer goods sector is highly preferred.

• Demonstrated success in managing customer service performance metrics and operational efficiency.

Working Hours

• Full-time, on-site position at Target’s Retail Headquarters.

• Standard business hours: Monday to Friday, 9:00 AM – 6:00 PM, with occasional weekend or evening work based on business needs.

Knowledge, Skills, and Abilities

• Comprehensive understanding of retail customer service operations.

• Strong analytical mindset to interpret data and drive improvement initiatives.

• Ability to lead and inspire teams through motivation, coaching, and accountability.

• Excellent written and verbal communication skills.

• Adaptable and resilient in a fast-paced, customer-centric environment.

• Technologically adept with the ability to learn and use new systems efficiently.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance coverage.

• Paid time off, holidays, and parental leave.

• Employee discounts on Target products and services.

• Professional development programs and leadership training opportunities.

• Retirement savings plan with employer contribution.

• Collaborative, inclusive, and growth-driven workplace culture.

Why Join Target Corporation

At Target, we believe in creating an environment where our team members feel valued, empowered, and inspired. You will join a company known for innovation, customer obsession, and community impact. As a Customer Service Lead, you’ll be part of a passionate team dedicated to making shopping easier, faster, and more enjoyable for millions of guests worldwide. Here, your voice matters — and your leadership will directly influence the quality of our customer experience.

How to Apply

Interested candidates are encouraged to apply online through Target’s official careers page at https://corporate.target.com/careers.
Submit your updated resume along with a cover letter detailing your leadership experience and passion for delivering excellent customer service.