Job Summary

MSP Group of Companies is seeking a dynamic and customer-focused Part-Time Customer Relationship Executive to strengthen client engagement and support business growth. The ideal candidate will be responsible for maintaining positive relationships with customers, addressing inquiries, and ensuring a high level of customer satisfaction. This role is well-suited for individuals who possess excellent communication skills, strong interpersonal abilities, and a passion for delivering outstanding customer experiences.

Key Responsibilities

• Serve as the primary point of contact for customer queries and service requests.

• Build and maintain long-term relationships with existing and prospective clients.

• Respond promptly to customer inquiries via phone, email, or chat.

• Follow up with customers to ensure issue resolution and satisfaction.

• Maintain accurate records of customer interactions in the CRM system.

• Support sales and marketing teams with customer feedback and insights.

• Identify opportunities to enhance customer experience and retention.

• Escalate complex issues to the appropriate internal teams when required.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English (additional languages are a plus).

• Strong interpersonal and relationship-building abilities.

• Basic computer proficiency, including MS Office and CRM tools.

• Customer-first mindset with strong problem-solving skills.

• Ability to multitask and manage time effectively.

• Professional, courteous, and empathetic approach to customer interactions.

• Minimum educational qualification: Any Bachelor’s degree or equivalent.

Experience

• Freshers with strong communication skills are welcome to apply.

• Prior experience in customer service, telecalling, client servicing, or related roles is preferred.

• Experience in part-time or remote customer support roles will be an advantage.

Working Hours

• Part-time role.

• Flexible shifts available (including evenings or weekends, based on business needs).

• Expected commitment: Approximately 4–6 hours per day or as assigned.

Knowledge, Skills, and Abilities

• Strong listening and analytical skills.

• Ability to handle customer concerns calmly and professionally.

• Good organizational and documentation skills.

• Adaptability in a fast-paced work environment.

• Team-oriented with the ability to work independently when required.

• Basic understanding of customer lifecycle and retention strategies.

Benefits

• Competitive part-time compensation.

• Flexible work schedule supporting work–life balance.

• Opportunity to gain hands-on experience in customer relationship management.

• Supportive and collaborative work environment.

• Potential for performance-based incentives.

• Career growth opportunities within the organization.

Why Join

Joining MSP Group of Companies means becoming part of a growing organization that values customer excellence and employee development. This role offers practical exposure to client relationship management, opportunities to enhance communication skills, and the flexibility ideal for students, freelancers, or professionals seeking part-time engagement. High performers may be considered for expanded responsibilities or full-time opportunities in the future.

How to Apply

Interested candidates should submit their updated resume along with a brief cover note highlighting their customer service experience and availability. Shortlisted applicants will be contacted for the next steps in the selection process.