Job Summary

QuickCare Services is a fast-growing customer-centric company dedicated to delivering exceptional support and service solutions to our clients. We are seeking a Part Time Customer Support Executive to join our dynamic team. This role is ideal for motivated individuals who are passionate about assisting customers, resolving queries efficiently, and contributing to a seamless customer experience. As a key member of our support team, you will serve as the first point of contact for customers, providing timely and accurate solutions while maintaining a high standard of professionalism and empathy.

This is a part-time position offering flexibility, structured training, and opportunities to grow within the organization while working in a supportive and inclusive environment.

Key Responsibilities

• Respond promptly and effectively to customer inquiries through phone, email, and live chat channels.

• Resolve customer complaints and issues with empathy, patience, and professionalism.

• Maintain accurate records of customer interactions, transactions, and feedback using the company’s CRM system.

• Educate customers about services, products, policies, and processes.

• Collaborate with cross-functional teams to ensure customer concerns are addressed and escalated when necessary.

• Identify opportunities to improve customer satisfaction and streamline processes.

• Maintain up-to-date knowledge of company products, services, and industry trends.

• Adhere to company policies and data protection protocols.

Required Skills and Qualifications

• High school diploma or equivalent; bachelor's degree is a plus.

• Excellent verbal and written communication skills in English.

• Strong interpersonal and problem-solving skills.

• Ability to remain calm and composed under pressure.

• Basic computer literacy and familiarity with CRM systems.

• Ability to multitask and prioritize effectively.

• A positive attitude, patience, and empathy toward customer needs.

Experience

• Previous experience in customer service, call center, or support roles is preferred but not mandatory.

• Freshers with excellent communication and learning ability are encouraged to apply.

Working Hours

• Part-time role with flexible shifts available.

• Work schedules may include evenings, weekends, and holidays depending on business requirements.

• Shift duration: 4–6 hours per day, with possibility for extension based on performance.

Knowledge, Skills, and Abilities

• Strong listening and comprehension skills.

• Ability to provide quick and accurate solutions.

• Adaptability to changing work environments and customer requirements.

• Attention to detail and accuracy in data entry and reporting.

• A team-oriented approach with the ability to work independently when required.

• Commitment to delivering excellent customer experience.

Benefits

• Competitive part-time salary with performance-based incentives.

• Flexible work hours tailored to your lifestyle.

• Structured training and development programs.

• Opportunity to gain hands-on experience in customer support.

• Supportive work environment promoting work-life balance.

• Recognition and reward programs for outstanding performance.

• Career advancement opportunities within the organization.

Why Join QuickCare Services

At QuickCare Services, we believe that customer satisfaction is the cornerstone of business success. By joining our team, you will become part of an organization that values integrity, collaboration, and continuous learning. We invest in our employees' growth and well-being, providing them with the tools, training, and support they need to thrive. If you are passionate about helping people, eager to learn, and ready to be a vital part of a company that cares, this is the perfect opportunity for you.

How to Apply

Interested candidates are invited to submit their resume along with a cover letter highlighting their communication strengths and customer service interest. Please apply through our careers portal or send your application to us with the subject line “Part Time Customer Support Executive Application – [Your Name].”