Job Summary

Flipkart, India’s leading e-commerce platform, is seeking motivated and customer-focused individuals to join our team as Part-Time Remote Customer Support Agents. In this role, you will serve as the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a seamless shopping experience. This position is ideal for individuals who thrive in a fast-paced environment, have excellent communication skills, and are passionate about delivering exceptional service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.

• Resolve customer complaints efficiently while maintaining a positive attitude.

• Assist customers with order tracking, returns, refunds, and product information.

• Document customer interactions accurately in the system for record-keeping and quality assurance.

• Collaborate with internal teams to provide quick solutions to complex customer issues.

• Identify opportunities to improve customer experience and share insights with the team.

• Adhere to Flipkart’s policies, guidelines, and service standards.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English; knowledge of additional languages is a plus.

• Strong problem-solving skills and the ability to think on your feet.

• Basic computer literacy and familiarity with MS Office or Google Workspace.

• Ability to work independently in a remote environment.

• Patience, empathy, and a customer-first mindset.

Experience

• Prior experience in customer service, call center operations, or e-commerce support is preferred but not mandatory.

• Freshers with strong communication skills and willingness to learn are welcome to apply.

Working Hours

• Flexible part-time schedule, typically 4–6 hours per day.

• Shift options available including mornings, afternoons, and evenings to accommodate diverse schedules.

• Weekend and holiday shifts may be required based on business needs.

Knowledge, Skills, and Abilities

• Ability to handle high volumes of customer interactions with professionalism.

• Strong organizational skills and attention to detail.

• Quick learner with the ability to adapt to evolving processes and technology.

• Emotional intelligence to manage challenging customer situations effectively.

Benefits

• Competitive hourly compensation with performance incentives.

• Work-from-home flexibility.

• Training and skill development programs.

• Opportunity to grow within Flipkart’s dynamic environment.

• Supportive team culture and access to internal employee resources.

Why Join Flipkart?

Joining Flipkart means being part of a company that is shaping the future of e-commerce in India. You will work in a collaborative, inclusive environment that values innovation, learning, and personal growth. Your contributions directly impact millions of customers across the country, making every interaction meaningful.

How to Apply

Interested candidates can apply online through Flipkart’s official careers portal. Please submit your updated resume along with a brief cover letter highlighting your interest in customer support and relevant skills. Shortlisted candidates will be contacted for virtual interviews.