Job Summary
OneTech Associates, a leading provider of innovative technology solutions and customer-centric services, is seeking a highly motivated Part-Time Weekend Customer Support Representative to join our dynamic team. This role offers an excellent opportunity to provide exceptional service to our clients while working during weekends, making it ideal for individuals seeking flexible work arrangements. The successful candidate will serve as the first point of contact for customers, assisting them with inquiries, troubleshooting, and resolving issues while ensuring a positive experience with the brand.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat during weekend shifts.
• Identify customer needs, troubleshoot issues, and provide effective solutions in a timely manner.
• Maintain accurate and detailed records of customer interactions and technical problems using CRM tools.
• Escalate unresolved issues to higher support teams while ensuring follow-up communication with customers.
• Provide product information, guidance, and support to enhance customer satisfaction and loyalty.
• Uphold company policies and ensure compliance with data protection and privacy standards.
• Collaborate with other team members and departments to share feedback and improve service delivery.
• Continuously learn about new products, services, and customer support techniques.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and remain calm under pressure.
• Customer-focused attitude with a passion for delivering superior service.
• Familiarity with CRM software or customer support tools is a plus.
• Dependability, punctuality, and the ability to work independently.
• Basic technical knowledge related to software, hardware, or digital platforms is beneficial.

Experience

• 1+ years of customer service or support experience preferred but not mandatory.
• Experience in troubleshooting, call handling, or support documentation is advantageous.
• Prior experience working in a weekend or shift-based environment is a plus.

Working Hours

• Part-time weekend position: Saturday and Sunday.
• Flexible shift options: Morning, afternoon, or evening shifts based on availability.
• Remote or hybrid working arrangements may be considered depending on requirements.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with the ability to build rapport quickly.
• Ability to listen actively and empathize with customer concerns.
• Attention to detail and commitment to delivering accurate information.
• Time management and organizational skills to handle multiple tasks efficiently.
• Adaptability to learn new processes and technologies rapidly.
• Professional demeanor and positive attitude in challenging situations.
• Self-motivated and goal-oriented mindset.

Benefits

• Competitive compensation with weekend incentives.
• Work-from-home flexibility.
• Training and development opportunities to enhance customer support expertise.
• Inclusive and supportive team environment.
• Recognition programs and employee appreciation initiatives.
• Access to health and wellness resources.

Why Join OneTech Associates

At OneTech Associates, we believe that customer satisfaction is at the heart of our success. We foster a culture of continuous learning, collaboration, and innovation. This role is perfect for individuals looking to balance work with personal commitments while gaining valuable experience in a supportive and growth-oriented environment. Join us to be part of a team that values your contribution and offers opportunities for career advancement.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and availability. Please apply through our careers portal or send your application to us with the subject line: Weekend Customer Support Representative Application.