Job Summary

SeaLuxe Voyages is seeking a highly motivated and customer-focused Passenger Services Officer to join our cruise terminal operations team. This role is critical in delivering an exceptional guest experience, ensuring smooth check-in procedures, and maintaining high standards of service for all passengers embarking and disembarking from our luxury cruise ships. The ideal candidate will be professional, approachable, and capable of handling high volumes of guests efficiently while maintaining attention to detail and safety standards.

Key Responsibilities

• Welcome and assist passengers during the check-in and boarding process with professionalism and courtesy.

• Verify passenger documentation, including identification, boarding passes, and travel documents.

• Provide accurate information regarding cruise itineraries, ship facilities, and port services.

• Coordinate with security and terminal staff to ensure compliance with safety and security protocols.

• Handle passenger inquiries, concerns, or complaints promptly and escalate when necessary.

• Maintain accurate records of passenger check-ins and disembarkations using company systems.

• Assist with special requirements, including accessibility needs, VIP guests, and group bookings.

• Collaborate with other departments (operations, guest services, and logistics) to ensure seamless guest experiences.

Required Skills and Qualifications

• High school diploma or equivalent; a bachelor’s degree in Hospitality, Tourism, or related field is a plus.

• Excellent interpersonal and communication skills.

• Strong organizational skills with attention to detail.

• Ability to work under pressure in a fast-paced, dynamic environment.

• Proficiency in computer systems and MS Office applications; experience with cruise terminal software is an advantage.

• Multilingual abilities are a plus, particularly in English, Spanish, or French.

Experience

• Previous experience in customer service, hospitality, or airline/cruise terminal operations is preferred.

• Experience handling high-volume guest interactions and working with ticketing or reservation systems is advantageous.

Working Hours

• Full-time position with shifts covering early mornings, evenings, weekends, and public holidays, as required by cruise schedules.

• Flexibility is essential due to variable arrival and departure times of ships.

Knowledge, Skills, and Abilities

• Strong problem-solving skills with the ability to remain calm in high-pressure situations.

• Exceptional customer service orientation.

• Ability to work collaboratively with a multicultural team.

• Knowledge of maritime regulations and safety procedures is desirable.

• Professional appearance and demeanor at all times.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Travel opportunities and onboard perks for employees.

• Career growth and training programs in cruise operations and hospitality.

• Supportive work environment with a focus on employee well-being.

Why Join SeaLuxe Voyages

At SeaLuxe Voyages, we believe in creating extraordinary experiences not only for our guests but also for our employees. Join a globally recognized luxury cruise line where your contribution directly impacts passenger satisfaction and operational excellence. Enjoy a rewarding career, professional development, and the opportunity to work in a vibrant, international environment where every day is different and exciting.

How to Apply

Interested candidates are invited to submit their CV along with a cover letter highlighting relevant experience and skills. Please apply via our careers portal at [SeaLuxe Voyages Careers Page] or email your application to us with the subject line: Passenger Services Officer – Cruise Terminal Guest Check-In Application.