Job Summary

InfoTech Solutions is seeking a dedicated and professional Real Work From Home Customer Chat Advisor to join our remote support team. In this role, you will be responsible for delivering exceptional customer service through online chat support, addressing inquiries, resolving issues, and ensuring a seamless digital customer experience. This is a fully remote role designed for individuals who are tech-savvy, customer-focused, and eager to work in a fast-paced and dynamic environment.

Key Responsibilities

• Provide prompt, helpful, and courteous chat-based support to customers.

• Resolve product or service-related queries efficiently.

• Maintain accurate customer records and follow up on pending issues.

• Escalate complex concerns to higher-level support when needed.

• Ensure high-quality customer engagement and maintain service standards.

• Work collaboratively with internal teams to improve customer satisfaction.

• Manage multiple chat conversations simultaneously with professionalism.

• Uphold company policies and ensure data privacy and confidentiality.

Required Skills and Qualifications

• Excellent written communication and typing skills.

• Strong command of English with clear, friendly, and professional tone.

• Ability to handle difficult conversations with patience and empathy.

• Solid problem-solving and critical-thinking abilities.

• Comfortable working remotely with minimal supervision.

• Basic technical troubleshooting skills (internet-based platforms, browsers, etc.)

Experience

• Prior experience in customer service, chat support, or a call center environment preferred.

• Freshers with strong English writing skills and customer-oriented mindset are encouraged to apply.

Working Hours

• Flexible remote schedule — includes rotating shifts, weekends, and holidays if required.

• Full-time positions are available with fixed 8-hour daily work shifts.

• Part-time opportunities may be available depending on location and operational needs.

Knowledge, Skills, and Abilities

• Ability to multitask and manage time efficiently.

• Strong work ethic and self-motivation in a remote environment.

• Familiarity with CRM tools, live chat software, or ticketing systems is a plus.

• Fast and reliable internet connection required.

• Ability to learn new tools, products, and processes quickly.

Benefits

• 100% remote work — no commute required.

• Competitive salary package and performance bonuses.

• Paid training and ongoing learning opportunities.

• Health and wellness benefits (based on region).

• Career growth and internal promotion pathways.

• Supportive, international work culture.

Why Join InfoTech Solutions?

At InfoTech Solutions, you’re not just taking a job — you’re joining a community. We empower our remote workforce with the tools, training, and support needed to succeed. We value innovation, customer excellence, and teamwork. This is the perfect opportunity for those seeking a stable, rewarding work-from-home career with room to grow.

How to Apply

Interested candidates should send their updated resume along with a brief cover letter describing their customer service experience and motivation for working remotely. Shortlisted applicants will be contacted for an online assessment and virtual interview.