Job Summary

InfoTech Solutions is seeking a highly organized, detail-oriented, and reliable Real Work From Home Dispatch Coordinator to manage and oversee scheduling, dispatching, and workflow coordination. This role involves serving as a primary communication link between clients, field teams, and internal departments, ensuring seamless operations and timely service delivery. If you thrive in a fast-paced virtual environment and excel at multitasking and problem-solving, this could be the perfect remote role for you.

Key Responsibilities

• Coordinate daily schedules, routing, and dispatching for service teams and technicians.

• Monitor job progress and ensure timely completion of assigned tasks.

• Provide updates and communicate job status changes to customers and internal teams.

• Respond to inbound calls, emails, and system alerts to manage dispatch operations.

• Maintain accurate logs, reports, and tracking records in dispatch software.

• Work with leadership to optimize scheduling efficiency and resource allocation.

• Troubleshoot and escalate issues when required to ensure service continuity.

• Track deadlines and ensure high levels of customer satisfaction.

• Follow established procedures while identifying areas for improvement.

Required Skills and Qualifications

• Excellent written and verbal communication skills.

• Strong multitasking and time-management abilities.

• Proficient with scheduling and communication platforms (CRM, dispatch software, etc.).

• Ability to work independently in a remote setting.

• Strong organizational and problem-solving capabilities.

• High attention to detail and accuracy.

• Comfortable working under pressure and adapting to changes quickly.

Experience

• 1–2 years’ experience in dispatching, scheduling, customer support, or coordination roles preferred.

• Experience working in logistics, field service operations, or remote support roles is a plus.

• Freshers with strong communication and administrative skills are welcome to apply.

Working Hours

• Full-time remote position.

• Flexible schedule with core availability needed during standard business hours.

• Occasional evening or weekend support may be required based on workload.

Knowledge, Skills, and Abilities

• Strong knowledge of remote communication tools and digital workflow systems.

• Ability to manage multiple screens, tasks, and communications simultaneously.

• Customer-first mindset with a commitment to service quality.

• Familiarity with dispatch or coordination tools is an advantage.

• Tech-savvy and able to quickly learn new software platforms.

Benefits

• 100% remote work – no commute, work from anywhere.

• Competitive salary and performance-based incentives.

• Professional growth opportunities and training support.

• Work-life balance with flexible scheduling options.

• Supportive, collaborative, and inclusive work culture.

Why Join InfoTech Solutions?

At InfoTech Solutions, we value innovation, teamwork, and people-driven success. We offer a supportive remote workplace where you can grow professionally, contribute meaningfully, and enjoy career stability in the digital era. Join a company that embraces flexibility, respects your time, and invests in your long-term development.

How to Apply

Interested candidates should submit:

• An updated resume

• A brief cover letter highlighting relevant skills

• Optional: A short note on your experience working remotely

Apply directly through our careers portal or send your application via email with the subject line: "Application – Remote Dispatch Coordinator"

We look forward to reviewing your application!