Job Summary

MNC JOBS INFO is seeking motivated, customer-focused individuals to join our team as Remote Chat Agents. In this role, you will provide real-time support to customers through online chat platforms, assisting with inquiries, troubleshooting issues, and ensuring a smooth and positive user experience. This position is ideal for individuals who enjoy helping others, are tech-savvy, and can communicate clearly and professionally — all from the comfort of home. No degree is required; we welcome skilled communicators from all backgrounds.

Key Responsibilities

• Respond to customer inquiries through live chat with accuracy, professionalism, and courtesy.

• Provide step-by-step guidance to resolve customer concerns efficiently.

• Maintain detailed and accurate records of customer interactions.

• Escalate complex issues to the appropriate team when necessary.

• Follow company communication guidelines, policies, and quality standards.

• Assist customers with order updates, troubleshooting, account support, and general product information.

• Manage multiple chat conversations simultaneously while maintaining service quality.

• Ensure a high level of customer satisfaction at all times.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong attention to detail and ability to multitask in a fast-paced environment.

• Typing speed of 35–45 WPM with accuracy.

• Basic computer literacy and comfort navigating web-based tools.

• Ability to remain calm and professional when handling challenging customer situations.

• Strong problem-solving and critical-thinking abilities.

• Reliable internet connection and a quiet workspace at home.

• Ability to work independently with minimal supervision.

Experience

• No degree required.

• Prior experience in customer service, chat support, retail, or call centers is a plus but not mandatory.

• Freshers with strong communication skills are also encouraged to apply.

Working Hours

• Flexible remote shifts available.

• Options include part-time, full-time, and rotational shifts depending on business needs.

• Weekend availability may be required based on workload.

• All work is performed remotely.

Knowledge, Skills, and Abilities

• Knowledge of customer support best practices.

• Ability to learn new software and tools quickly.

• Strong interpersonal and customer-handling skills.

• Ability to prioritize tasks and manage time efficiently.

• Adaptability to different customer personalities and situations.

• Commitment to delivering exceptional service and continuous improvement.

Benefits

• 100% work-from-home role.

• Competitive compensation packages.

• Performance bonuses and incentives.

• Flexible scheduling options.

• Paid training and continuous learning opportunities.

• Supportive and collaborative virtual work environment.

• Opportunities for career growth and promotions.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in creating opportunities for talented individuals regardless of educational background. You’ll join a dynamic, people-first organization that values your contribution and supports your professional development. Whether you're starting your career or seeking a flexible remote role, this is an excellent chance to grow in a stable and reputable company.

How to Apply

Interested candidates can apply by submitting:

• Your updated resume

• A brief introduction about yourself

• Your availability (full-time/part-time)

Submit your application by following the instructions on the official MNC JOBS INFO job portal or apply through our authorized recruitment channels.