Job Summary

InfoTech Solutions, in partnership with Amazon’s Work From Home initiative, is seeking motivated and customer-focused individuals to join our Remote Chat and Email Support team. This is a fully remote position ideal for job seekers looking to build a customer service career without prior experience. You will help customers resolve inquiries, provide product guidance, and ensure a positive online experience — all through chat and email, without phone calls.

Key Responsibilities

• Respond to customer inquiries via chat and email in a timely and professional manner

• Assist customers with order updates, refunds, product questions, and account support

• Troubleshoot and escalate issues when needed

• Maintain accurate internal records of customer interactions

• Follow communication scripts and guidelines to ensure a consistent support experience

• Deliver excellent customer satisfaction through empathy, clarity, and efficiency

• Collaborate with support teams to improve customer experience

Required Skills and Qualifications

• Excellent written communication skills in English

• Ability to multitask while handling multiple chat/email conversations

• Comfortable working independently in a remote environment

• Basic typing skills and familiarity with computers

• Problem-solving mindset and willingness to learn

• Ability to stay calm and professional under pressure

Experience

• No prior customer service experience required

• Training provided — beginners welcome

• Experience using email, chat apps, or online communication tools is a plus

Working Hours

• Flexible scheduling options: Full-time & part-time

• Day, night, and weekend shifts available

• Choose from multiple time zones to match your lifestyle

• Work from anywhere with a stable internet connection

Knowledge, Skills, and Abilities

• Basic understanding of online shopping workflows

• Ability to adapt to new tools and software quickly

• Strong attention to detail and follow-through

• Customer-first mindset and positive attitude

• Tech-savvy with eagerness to learn new systems

Benefits

• 100% remote – work from home or anywhere

• Paid training and onboarding

• Competitive hourly pay

• Performance-based incentives

• Opportunities for career growth and internal promotions

• Work-life balance and flexible shifts

• Inclusive and supportive virtual work culture

Why Join InfoTech Solutions – Amazon Work From Home Team?

• Start a customer service career with no experience

• Be part of one of the world’s most trusted remote work programs

• Gain skills that are valuable in multiple industries

• Join a global, growing team with advancement opportunities

• Stable and rewarding online job with room to grow

How to Apply

Interested candidates should submit the following:

1. Updated resume (no experience needed)

2. Valid email address and contact details

3. Availability for training and preferred working schedule

Click "Apply Now" and start your remote career from home today!