Job Summary

MNC JOBS INFO is seeking dedicated and customer-focused Remote Chat Support Associates to join our growing team. This role is ideal for individuals who enjoy assisting customers through text-based communication, solving problems efficiently, and delivering a smooth and positive service experience. As a Chat Support Associate, you will handle real-time inquiries, provide accurate information, and ensure customers feel valued and supported—all from the comfort of your home. The position offers flexible working hours, making it suitable for students, stay-at-home parents, part-time job seekers, and anyone looking for a work-from-home career with excellent work-life balance.

Key Responsibilities

• Respond to customer queries through live chat in a professional and timely manner.

• Provide accurate information regarding products, services, policies, and account inquiries.

• Troubleshoot basic technical issues and escalate complex matters when needed.

• Maintain detailed and accurate customer records in the CRM system.

• Uphold service quality standards by ensuring empathy, clarity, and problem resolution.

• Follow company guidelines, communication templates, and compliance procedures.

• Collaborate with team leaders to improve processes, customer experience, and response quality.

• Meet performance targets such as response time, accuracy, and customer satisfaction.

Required Skills and Qualifications

• Excellent written communication skills with strong grammar and typing accuracy.

• Ability to multitask and handle multiple chat sessions efficiently.

• Strong customer-service mindset and problem-solving abilities.

• Basic computer literacy, including navigating websites and using chat platforms.

• Ability to adapt to different customer personalities and scenarios.

• Reliable internet connection and a quiet workspace for uninterrupted communication.

Experience

• No prior experience required—training will be provided.

• Experience in customer service, BPO, chat support, or online assistance is an added advantage.

Working Hours

• Flexible scheduling options available — choose from part-time or full-time slots.

• Shifts may include weekdays, evenings, weekends, or rotational availability, depending on your preference.

• Work from anywhere with a stable internet connection.

Knowledge, Skills, and Abilities

• Strong attention to detail and ability to follow procedures accurately.

• Patience and empathy in handling customer concerns.

• Quick learner with the ability to understand new tools, products, and processes.

• Time management and organizational skills to handle chat queues efficiently.

• Proficiency in typing (minimum 35–45 WPM preferred).

Benefits

• 100% remote work with complete flexibility.

• Competitive hourly pay or monthly compensation structure.

• Performance-based bonuses and incentive opportunities.

• Paid training and continuous skill-development programs.

• Opportunities for career growth within customer support, quality, or team leadership.

• Supportive and inclusive remote work culture.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in building careers, not just offering jobs. We provide a sustainable work-from-home environment, reliable support systems, and growth opportunities. If you value flexibility, professional development, and meaningful work that makes a difference, this role is perfect for you. You will be part of a company that prioritizes employee success, customer satisfaction, and a positive workspace—no matter where you are located.

How to Apply

Interested candidates can submit their application by:

1. Sending an updated resume with contact details.

2. Including a brief note on your availability for flexible shifts.

3. Applying through the official MNC JOBS INFO job portal or recruitment email.