Job Summary

TrustLine Support is seeking a highly motivated and service-driven Remote Client Relations Agent to join our growing customer care team. In this role, you will serve as the primary point of contact for clients, helping them resolve inquiries, guiding them through services, and ensuring they receive a seamless, positive experience. You will work in a fast-paced yet supportive virtual environment where professionalism, empathy, and clear communication are essential. This position is ideal for individuals who excel at relationship-building, problem-solving, and delivering exceptional customer care.

Key Responsibilities

• Serve as the main contact for clients via phone, email, and chat, offering timely and accurate assistance.

• Manage and resolve client inquiries, complaints, and service requests with professionalism and tact.

• Maintain a deep understanding of company products, policies, and processes to provide informed guidance.

• Document customer interactions, service notes, and follow-ups in internal systems.

• Collaborate with internal teams to escalate and resolve complex client concerns.

• Build strong client relationships by providing consistent support and proactive follow-up.

• Meet performance metrics including response time, client satisfaction, and service accuracy.

• Provide feedback on client issues and process improvements to enhance service quality.

Required Skills and Qualifications

• Strong verbal and written communication skills.

• Excellent customer service attitude with the ability to remain calm under pressure.

• Strong organizational and multitasking abilities.

• Comfortable using CRM tools, helpdesk software, and digital communication platforms.

• Ability to work independently with minimal supervision in a remote environment.

• High level of professionalism, reliability, and attention to detail.

Experience

• 1–2 years of experience in customer service, client relations, call center operations, or a related role preferred.

• Experience in remote or virtual work environments is an advantage.

• Background in service-oriented industries (support centers, consulting, retail, tech support, etc.) is beneficial.

Working Hours

• Flexible remote schedule depending on business needs.

• Full-time position with typical shifts between 8 AM – 6 PM (your local time zone).

• Occasional weekend or extended hours may be required during peak service periods.

Knowledge, Skills, and Abilities

• Knowledge of customer support best practices and service standards.

• Ability to identify customer needs and propose relevant solutions.

• Strong problem-solving and analytical thinking capabilities.

• Ability to work effectively across teams and adapt to new processes quickly.

• Tech-savvy with the ability to learn new software tools with ease.

• High emotional intelligence and ability to handle difficult conversations professionally.

Benefits

• 100% remote work environment.

• Competitive pay with performance incentives.

• Opportunities for career growth and professional development.

• Supportive team culture focused on collaboration and success.

• Paid training and ongoing skill-building resources.

• Work-life balance with flexible scheduling.

Why Join TrustLine Support?

At TrustLine Support, we pride ourselves on delivering exceptional client experiences while fostering a company culture built on respect, innovation, and growth. You will join a team that values your contributions, invests in your development, and provides an environment where your skills can shine. If you’re passionate about helping people and want to advance your career in a supportive remote setting, this is the perfect opportunity for you.

How to Apply

Interested candidates should submit their application including a resume and a brief cover letter describing their customer service experience and interest in the role. Applications can be sent through our official hiring portal or directly via email as indicated in the job posting.