Job Summary

Flipkart is seeking a detail-oriented and customer-focused Remote Customer Support Associate (Non-Voice / Chat) to join our dynamic support team. In this role, you will be responsible for assisting customers through chat-based communication, resolving queries, and ensuring a seamless online shopping experience. This position is ideal for individuals who excel in written communication, multitask efficiently, and enjoy supporting customers in a fast-paced digital environment.

Key Responsibilities

• Respond promptly to customer inquiries through chat-based platforms in a professional and friendly manner.

• Assist customers with order placement, returns, delivery status, product details, payments, and general troubleshooting.

• Identify customer needs and deliver appropriate solutions to enhance customer satisfaction.

• Escalate complex issues to the relevant departments while ensuring complete documentation of interactions.

• Maintain high standards of accuracy, grammar, and clarity in all written correspondence.

• Follow all company guidelines, processes, and performance metrics related to quality and productivity.

• Contribute to team goals and support continuous improvement initiatives.

Required Skills and Qualifications

• Excellent written communication skills with strong command of English.

• Ability to type quickly and accurately while simultaneously handling multiple chat conversations.

• Strong problem-solving skills and the ability to remain calm under pressure.

• Customer-centric mindset with a positive and empathetic approach.

• Basic knowledge of online shopping processes and e-commerce operations.

• Comfortable using computers, chat tools, CRMs, and online applications.

Experience

• 0–2 years of experience in customer support (chat, email, or non-voice roles preferred).

• Freshers with strong communication and typing skills are encouraged to apply.

Working Hours

• Full-time remote position with rotational shifts.

• Weekend and holiday rotations may apply depending on business requirements.

• Flexibility to work evening or night shifts is an advantage.

Knowledge, Skills, and Abilities

• Strong attention to detail and ability to follow structured workflows.

• Ability to manage time effectively and work with minimal supervision.

• Familiarity with e-commerce customer service principles.

• Quick learner with adaptability to changing policies and processes.

• Team-oriented mindset with openness to feedback and continuous improvement.

Benefits

• Work-from-home convenience with all necessary support provided.

• Competitive salary with performance-based incentives.

• Opportunity to grow within one of India’s largest and most trusted e-commerce companies.

• Paid training and continuous development programs.

• Health and wellness benefits (as per company policy).

• Employee discounts and special offers on Flipkart products.

Why Join Flipkart?

Joining Flipkart means becoming a part of a rapidly growing organization that values innovation, teamwork, and customer delight. You will work in a collaborative environment that encourages learning, supports career advancement, and offers a stable and rewarding work-from-home career. Flipkart is known for its employee-friendly culture, modern technology systems, and commitment to excellence.

How to Apply

Interested candidates can apply by submitting their updated resume through the official Flipkart careers portal or via the designated recruitment link provided by the hiring team. Shortlisted candidates will be contacted for a virtual assessment and interview process.