Job Summary

Fresher Jobs Hub is seeking a proactive and customer-focused Remote Customer Technical Support Specialist to join our growing team. In this role, you will serve as the first point of contact for customers experiencing technical issues with our products or services. You will troubleshoot problems, provide clear guidance, and ensure a smooth resolution to maintain high levels of customer satisfaction. This is an excellent opportunity for individuals who enjoy solving problems, working in a fast-paced environment, and contributing to a customer-first culture—all from the comfort of your home.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat and provide professional, courteous, and efficient support.

• Troubleshoot technical issues related to software, hardware, or services and guide customers through step-by-step solutions.

• Document customer interactions, issues, and resolutions accurately in the support system.

• Escalate complex issues to the appropriate internal teams while maintaining accountability for follow-up.

• Identify patterns in customer issues and collaborate with teams to suggest product or process improvements.

• Maintain a high level of product knowledge to provide accurate information to customers.

• Ensure resolution times meet or exceed established service-level agreements (SLAs).

Required Skills and Qualifications

• Excellent communication skills, both verbal and written, with a clear and professional tone.

• Strong problem-solving abilities with attention to detail.

• Basic technical knowledge of computers, software applications, and troubleshooting procedures.

• Ability to work independently in a remote environment while staying organized and self-motivated.

• Customer-centric mindset with patience and empathy for handling challenging situations.

• Proficiency in using support tools, CRM systems, and remote desktop software is a plus.

Experience

• Prior experience in customer support, technical support, or a related role is preferred but not mandatory.

• Fresh graduates with strong technical aptitude and communication skills are encouraged to apply.

Working Hours

• Flexible working hours, including the possibility of rotational shifts.

• Full-time and part-time positions available to accommodate different schedules.

• Remote work setup, enabling you to work from anywhere with a stable internet connection.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to interact effectively with customers of diverse backgrounds.

• Quick learning ability to understand new products, services, and technical procedures.

• Multitasking skills to handle multiple customer requests efficiently.

• Ability to stay calm under pressure and manage high-volume workloads.

Benefits

• Competitive salary and performance-based incentives.

• Work from home—no commuting required.

• Training and professional development opportunities to enhance your skills.

• Supportive and collaborative team environment.

• Flexible schedule and a healthy work-life balance.

Why Join Fresher Jobs Hub?

• Be part of a dynamic and growing company that values innovation and customer satisfaction.

• Opportunities to advance your career in technical support, IT, and customer service.

• Work remotely while contributing to a team that recognizes and rewards performance.

• Develop your skills in a supportive environment with access to training and resources.

How to Apply

Interested candidates can apply online by submitting their resume and a brief cover letter detailing relevant experience and skills to us. Shortlisted candidates will be contacted for a virtual interview.