Job Summary

Hospital Jobs is seeking dedicated and detail-oriented Remote Evening Chat Support Specialists to join our growing customer service team. In this role, you will provide professional, empathetic, and efficient support to patients, caregivers, and healthcare partners through live chat and messaging platforms. This position is ideal for individuals who enjoy problem-solving, have strong written communication skills, and prefer a non-phone-based work environment.

Key Responsibilities

• Respond to patient inquiries, appointment requests, and service-related questions via live chat and email.

• Assist customers with navigating hospital services, billing queries, and online portals.

• Provide accurate and timely information while maintaining a compassionate and professional tone.

• Escalate complex issues to appropriate departments while ensuring prompt follow-up.

• Document interactions and update customer records in the system.

• Meet daily performance metrics related to response time, quality, and customer satisfaction.

Required Skills and Qualifications

• Excellent written English communication skills with strong grammar and clarity.

• Ability to multitask and manage multiple chat conversations simultaneously.

• Strong problem-solving abilities with a patient-first approach.

• Basic computer literacy and familiarity with CRM or chat support tools.

• High attention to detail and accuracy in data entry.

Experience

• Previous experience in customer service, chat support, or healthcare administration is preferred but not mandatory.

• Freshers with strong written communication and willingness to learn are encouraged to apply.

Working Hours

• Evening shifts: 4:00 PM – 12:00 AM (local time).

• Remote work with flexible scheduling opportunities.

• Weekend availability may be required on a rotational basis.

Knowledge, Skills, and Abilities

• Knowledge of healthcare services, medical terminology, or hospital operations is a plus.

• Strong empathy and patience when handling sensitive medical-related inquiries.

• Ability to work independently in a fast-paced virtual environment.

• Adaptability to handle varying chat volumes and customer needs.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility with evening hours suited for work-life balance.

• Health and wellness benefits (as per company policy).

• Paid training and continuous learning opportunities.

• Career growth within the healthcare support sector.

Why Join Us

At Hospital Jobs, we believe in making healthcare more accessible by providing timely and reliable customer support. By joining our team, you will play a key role in assisting patients and their families while enjoying the convenience of working remotely. We foster a supportive culture that values empathy, integrity, and growth.

How to Apply

Interested candidates can apply by submitting their resume and a short cover letter highlighting their communication skills and suitability for the role. Please email your application to us with the subject line: “Application – Remote Evening Chat Support Specialist.”