Job Summary

Hospital Jobs is seeking a Remote Evening Customer Service Representative to join our growing support team. In this role, you will serve as the first point of contact for patients, families, and healthcare providers, providing timely assistance, answering inquiries, and resolving concerns with professionalism and empathy. This is an excellent opportunity for individuals who thrive in a remote work environment and enjoy delivering exceptional customer service during evening hours.

Key Responsibilities

• Handle incoming calls, emails, and chat requests from patients and healthcare staff.

• Provide accurate information regarding appointments, billing, hospital services, and general inquiries.

• Assist patients with account updates, online portal access, and service-related issues.

• Escalate complex cases to the appropriate department while ensuring smooth handoffs.

• Document all interactions in the system accurately and in a timely manner.

• Maintain patient confidentiality and comply with HIPAA and company guidelines.

• Deliver compassionate, solution-oriented service to enhance the patient experience.

Required Skills and Qualifications

• Strong verbal and written communication skills.

• Proficiency in using computer systems, CRM tools, and Microsoft Office applications.

• Ability to remain calm and empathetic in challenging situations.

• Strong problem-solving and multitasking abilities.

• High-speed internet connection and a quiet workspace for remote work.

Experience

• Minimum of 1–2 years of customer service experience (preferably in healthcare, insurance, or call center environments).

• Experience in handling patient or client queries remotely is an advantage.

• Freshers with excellent communication skills and willingness to learn are also encouraged to apply.

Working Hours

• Evening shift: 4:00 PM – 12:00 AM (local time)

• Flexibility to work weekends or holidays as scheduled.

Knowledge, Skills, and Abilities

• Knowledge of healthcare processes or hospital operations (preferred but not required).

• Ability to adapt quickly to changing processes and patient needs.

• Strong attention to detail and organizational skills.

• High degree of professionalism and customer-centric mindset.

Benefits

• Competitive hourly pay with performance incentives.

• Remote work flexibility with company-provided training.

• Health insurance and wellness programs (for eligible employees).

• Opportunities for career growth within the healthcare support sector.

• Paid time off, holidays, and retirement plan options (where applicable).

Why Join

At Hospital Jobs, we are committed to supporting healthcare excellence by ensuring that patients and providers receive seamless assistance. By joining our team, you will be part of a mission-driven organization that values empathy, teamwork, and innovation. If you are looking for a rewarding remote opportunity with evening flexibility, this role is ideal for you.

How to Apply

Interested candidates should submit their updated resume and a brief cover letter through our online careers portal. Shortlisted candidates will be contacted for a virtual interview.