Job Summary

Airport Jobs is seeking dedicated and customer-focused Remote Flight Support Agents to join our virtual operations team. This role involves providing exceptional support to passengers, coordinating flight-related services, resolving queries, and ensuring a seamless travel experience — all from the comfort of your home. If you are passionate about aviation, customer service, and remote work flexibility, this position is the perfect fit for you.

Key Responsibilities

• Assist passengers with flight bookings, e-ticketing, cancellations, and modifications.

• Provide real-time support via phone, email, and live chat.

• Communicate flight schedules, delays, gate changes, and rebooking options.

• Coordinate with airline teams and airport services to resolve customer issues.

• Manage and maintain accurate customer interaction records.

• Ensure adherence to company service standards and aviation guidelines.

• Guide customers on travel requirements such as baggage rules, check-in, and documentation.

• Deliver a positive experience at every interaction point.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).

• Excellent English communication skills—both written and verbal.

• Strong multitasking skills with attention to detail.

• Ability to work independently with minimal supervision.

• Proficiency in using computers and online customer support tools.

• Knowledge of customer service best practices.

Experience

• 0–2 years of experience in customer service, BPO, travel, or airline support.

• Freshers with strong communication skills are welcome to apply.

• Prior experience in aviation or remote support roles is an added advantage.

Working Hours

• Flexible remote shifts (full-time or part-time available).

• May include weekends and holidays based on airline schedules.

• Multiple shift options across time zones.

Knowledge, Skills, and Abilities

• Customer-first mindset and a calm, professional approach.

• Ability to handle stressful situations with patience and empathy.

• Strong problem-solving and decision-making skills.

• Ability to learn new systems and procedures quickly.

• Comfortable working in a fast-paced virtual environment.

Benefits

• Work-from-home opportunity with flexible hours.

• Competitive salary and performance incentives.

• Paid virtual training and onboarding.

• Career growth opportunities in aviation support.

• Employee travel discounts (where applicable).

• Inclusive and supportive remote work culture.

Why Join Airport Jobs?

• Be part of a growing remote aviation support network.

• Gain valuable industry experience while working from anywhere.

• Opportunity to build a long-term career in global flight operations.

• Work in a dynamic and customer-driven environment.

• Perfect for freshers, remote workers, and aviation enthusiasts.

How to Apply

Interested candidates can apply online by submitting their updated resume and a brief cover letter. Shortlisted applicants will be contacted for a virtual interview and assessment.