Job Summary

Cigna, a global leader in healthcare services, is seeking dedicated and empathetic Remote Healthcare Customer Service Agents to support our members and clients. This role is ideal for individuals passionate about delivering high-quality customer care while working from the comfort of their home. You will play a vital role in answering healthcare-related inquiries, assisting with insurance policies, resolving issues, and ensuring our members feel supported throughout their healthcare journey.

Key Responsibilities

• Provide professional and courteous support to customers via phone, email, and chat.

• Assist members with claims, benefits, eligibility, billing inquiries, and healthcare plan details.

• Guide customers through enrollment processes, policy updates, and healthcare resources.

• Resolve issues effectively by collaborating with internal teams and escalating complex cases when required.

• Document all interactions accurately within company systems.

• Maintain compliance with Cigna’s policies, confidentiality standards, and industry regulations.

• Deliver service excellence by addressing member concerns with empathy, accuracy, and efficiency.

Required Skills and Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.

• Strong communication skills (both verbal and written).

• Proficiency in basic computer applications and the ability to navigate multiple systems simultaneously.

• Customer-first mindset with patience, empathy, and problem-solving skills.

• Ability to work independently in a remote environment with minimal supervision.

Experience

• Previous customer service or call center experience (preferably in healthcare or insurance) is strongly desired.

• Experience handling confidential information and working in regulated industries is an advantage.

• Freshers with strong communication skills and a willingness to learn are also encouraged to apply.

Working Hours

• Full-time, 40 hours per week.

• Flexible scheduling may be required, including evenings, weekends, and holidays, based on business needs.

• Remote work environment with necessary equipment and support provided by Cigna.

Knowledge, Skills, and Abilities

• Knowledge of healthcare insurance terms, claims processing, and medical billing (preferred but not mandatory).

• Ability to multitask, prioritize, and manage time effectively.

• Strong conflict-resolution and decision-making skills.

• Adaptability to changing policies, systems, and customer needs.

• Team-oriented with a commitment to achieving performance goals.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off, holidays, and sick leave.

• Retirement savings plans with company matching.

• Opportunities for career growth, professional training, and development.

• Wellness programs and employee assistance resources.

• Work-from-home flexibility and supportive remote infrastructure.

Why Join Cigna?

At Cigna, we believe in improving lives and creating healthier communities. By joining our team, you will be part of a company that values compassion, integrity, and innovation. We offer a supportive environment where employees are empowered to grow their careers while making a meaningful difference in people’s lives every day.

How to Apply

Interested candidates can apply directly through the Cigna Careers website. Please submit your updated resume along with a cover letter highlighting your customer service experience and interest in healthcare. Shortlisted applicants will be contacted for the next steps in the hiring process.