Job Summary

FreedomLine Contractors is seeking a motivated and customer-focused Remote Independent Call Agent to join our growing network of service professionals. In this fully remote, contractor-based role, you will handle inbound and outbound customer calls, assist with inquiries, provide product or service support, and ensure a smooth and positive customer experience. This position is ideal for individuals who are self-driven, disciplined, and eager to work independently while delivering exceptional service on behalf of our partnered clients.

Key Responsibilities

• Handle inbound and outbound calls in a professional, courteous manner while maintaining high service quality standards.

• Provide accurate information, resolve customer issues, and follow established call-handling protocols.

• Document customer interactions, case notes, and follow-up actions in client systems or CRMs.

• Escalate unresolved issues following the appropriate procedures.

• Adhere to client-specific scripts, compliance requirements, and performance expectations.

• Manage your own schedule and ensure timely logins for assigned service intervals.

• Maintain a quiet, professional home workspace and reliable technology setup to support uninterrupted service delivery.

Required Skills and Qualifications

• Strong verbal communication skills with a clear, professional phone presence.

• Ability to multitask, navigate software systems, and manage call flows efficiently.

• Excellent problem-solving skills and attention to detail.

• Ability to work independently with minimal supervision.

• Basic computer literacy, including email, web-based applications, and call-handling tools.

• A quiet home office space with a functioning computer, high-speed internet, and noise-canceling headset.

Experience

• Previous experience in customer service, call center operations, or phone-based support is preferred.

• Experience working as an independent contractor is a plus, but not required.

• Training or background in remote service environments is advantageous.

Working Hours

• Flexible, self-scheduled service hours based on client availability.

• Agents may select work intervals throughout the week, including evenings and weekends, depending on client demand.

• Minimum weekly hour commitment may vary by project but is generally self-managed.

Knowledge, Skills, and Abilities

• Strong customer service orientation and a passion for helping customers.

• Ability to remain calm, empathetic, and solution-oriented during challenging interactions.

• Reliable time-management and self-organization skills.

• Familiarity with call center technologies, CRM systems, or support platforms is beneficial.

• Ability to learn quickly and adapt to new client processes, workflows, and product knowledge.

Benefits

As an independent contractor, you have the freedom to:

• Work from home with complete scheduling flexibility.

• Choose the clients or projects that best fit your skills and interests.

• Earn competitive compensation based on performance and project selection.

• Build your portfolio and gain experience across multiple industries.

• Enjoy autonomy without the constraints of traditional employment.

Why Join FreedomLine Contractors?

FreedomLine Contractors empowers service professionals to work on their own terms while supporting reputable clients across the country. We offer flexible opportunities, transparent communication, and an environment where your dedication and professionalism translate directly into your success. Join us and be part of a forward-thinking network that values independence, quality service, and long-term growth.

How to Apply

Interested candidates can submit an application by providing:

1. A copy of your updated resume.

2. A brief message outlining your customer service experience and availability.

3. Your contact information for the next steps in the onboarding process.

Once submitted, our team will review your application and contact you with instructions for qualification, platform setup, and project selection.