Job Summary

InfoTech Solutions is seeking a highly skilled and compassionate Remote Language Interpreter to support NHS healthcare services during evening hours. This role plays a vital part in enabling effective communication between patients and healthcare professionals, ensuring that language barriers do not compromise the quality of care delivered.

As a Remote Language Interpreter, you will provide real-time interpretation services via phone or video, supporting a wide range of clinical and administrative interactions. You will act as a critical bridge between patients and medical staff, maintaining accuracy, confidentiality, and cultural sensitivity at all times. This is an excellent opportunity for linguists who are passionate about healthcare, patient advocacy, and making a real social impact through their work.

Key Responsibilities

• Provide accurate and professional real-time interpretation between English and the target language for NHS patients and healthcare staff.

• Support a variety of healthcare scenarios, including GP consultations, hospital admissions, emergency services, mental health support, and community care.

• Interpret complex medical terminology clearly and appropriately.

• Maintain strict confidentiality and adhere to NHS data protection and privacy policies.

• Remain neutral and impartial while facilitating communication.

• Manage multiple calls or video sessions efficiently during peak evening hours.

• Document basic call information and comply with quality and compliance requirements.

• Demonstrate cultural awareness and sensitivity in all interactions.

Required Skills and Qualifications

• Fluency in English and at least one additional language (spoken and written).

• Excellent listening, comprehension, and verbal communication skills.

• Strong command of grammar and vocabulary in both languages.

• Ability to interpret accurately in real time without altering meaning.

• Good computer literacy and ability to work with remote communication tools.

• Reliable high-speed internet connection and a quiet home working environment.

• Professional, calm, and empathetic communication style.

Experience

• Previous experience as a language interpreter, translator, or bilingual support agent is preferred.

• Experience in healthcare, medical interpretation, or NHS-related services is highly desirable.

• Fresh graduates with strong language proficiency and training in interpretation are also encouraged to apply.

• Experience working in a remote or call-based environment is an advantage.

Working Hours

• Evening Shift: Typically between 4:00 PM – 10:00 PM (UK Time).

• Part-time and full-time options may be available.

• Flexible scheduling based on service demand and availability.

• Remote, work-from-home position.

Knowledge, Skills and Abilities

• Strong understanding of cultural differences and patient communication needs.

• Ability to handle sensitive and emotionally challenging situations professionally.

• Knowledge of basic medical terminology and healthcare processes.

• High level of attention to detail and accuracy.

• Ability to multitask, manage time effectively, and work under pressure.

• Strong ethical standards and commitment to confidentiality.

• Willingness to undergo training and continuous professional development.

Benefits

• Competitive hourly compensation.

• Fully remote work opportunity.

• Flexible work schedule ideal for evening availability.

• Paid training and ongoing professional development.

• Exposure to NHS healthcare operations and systems.

• Supportive and inclusive work environment.

• Opportunity to make a meaningful social impact.

Why Join InfoTech Solutions?

At InfoTech Solutions, we believe communication is fundamental to quality healthcare. By joining our team, you become part of a mission-driven organization that supports public health services and patient well-being. You will work in a dynamic and respectful environment where your language skills are valued, your growth is supported, and your work directly contributes to improving lives.

This role offers not just a job, but a purpose — helping patients feel heard, understood, and cared for during critical moments.

How to Apply

Interested candidates should submit:

• An updated CV/Resume.

• A brief cover letter highlighting language proficiency and relevant experience.

Applications can be submitted through the InfoTech Solutions careers portal or via our recruitment partners. Shortlisted candidates will be invited for a language assessment and virtual interview.