Job Summary

ChatBridge America is seeking a dedicated and customer-focused Remote Live Chat Agent to provide real-time support to customers across various digital platforms. In this role, you will be responsible for delivering timely, accurate, and friendly assistance while maintaining a high level of professionalism. As the first point of contact, you will represent our commitment to exceptional service and seamless customer experiences. This fully remote position is ideal for individuals who excel in multitasking, problem-solving, and clear written communication.

Key Responsibilities

• Respond to customer inquiries through live chat, messaging tools, and email in a courteous and efficient manner.

• Provide product information, troubleshoot issues, and offer step-by-step guidance to resolve customer concerns.

• Escalate complex cases to the appropriate team while ensuring proper follow-up and communication.

• Maintain accurate records of customer interactions using internal CRM systems.

• Meet or exceed performance targets including response time, accuracy, and customer satisfaction.

• Follow company policies, guidelines, and tone standards to maintain brand consistency.

• Collaborate with cross-functional teams to share customer insights and improve service processes.

Required Skills and Qualifications

• Excellent written communication skills with an ability to type quickly and accurately.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask between multiple chat windows and systems.

• Basic understanding of customer service principles and digital communication tools.

• Ability to remain calm, patient, and professional under pressure.

• Tech-savvy with the ability to learn new software platforms quickly.

Experience

• Prior experience in customer support, live chat operations, or call center roles preferred but not mandatory.

• Experience working remotely or in a fast-paced virtual environment is a plus.

Working Hours

• Flexible remote schedule with availability required during peak hours.

• Shifts may include mornings, evenings, weekends, and holidays depending on business needs.

• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Knowledge of basic troubleshooting techniques for web and mobile applications.

• Familiarity with CRM systems and ticketing tools is an advantage.

• Strong organizational and time-management skills.

• Ability to maintain confidentiality and handle sensitive customer information securely.

• A proactive mindset with a willingness to learn and adapt.

Benefits

• Competitive hourly pay with opportunities for performance bonuses.

• Fully remote work-from-home arrangement.

• Paid training and continuous skill development programs.

• Opportunities for career growth within ChatBridge America.

• Supportive, inclusive, and collaborative virtual work environment.

Why Join ChatBridge America?

At ChatBridge America, we believe in creating meaningful customer experiences while empowering our team members with flexibility and support. When you join us, you join a company that values innovation, teamwork, and respect. You will have the chance to build a rewarding remote career while contributing to a company committed to excellence and employee growth.

How to Apply

To apply, please submit your updated resume along with a brief cover letter describing your interest in the role. Shortlisted applicants will be contacted for an online assessment and virtual interview.