Job Summary

Chewy is seeking enthusiastic, customer-focused Remote Live Chat Representatives to join our Customer Support team. In this role, you will provide real-time assistance to customers through live chat, ensuring they receive quick, friendly, and accurate support. As the first point of contact for pet parents, you will handle inquiries related to orders, products, accounts, and policies while delivering an exceptional customer experience that reflects Chewy’s mission of making pet parenting easier and more rewarding.

Key Responsibilities

• Respond promptly to customer inquiries via live chat with professionalism and empathy.

• Assist customers with order tracking, product details, returns, refunds, and account-related issues.

• Provide knowledgeable recommendations on Chewy products and services.

• Escalate complex issues to higher-level support teams when necessary.

• Accurately document interactions and ensure all customer data is maintained securely.

• Collaborate with internal teams to resolve customer concerns effectively.

• Continuously maintain a positive, customer-first attitude to enhance satisfaction and loyalty.

Required Skills and Qualifications

• Strong written communication skills with excellent grammar and typing speed.

• Ability to multitask effectively while engaging with customers.

• Tech-savvy with the ability to navigate multiple systems and tools simultaneously.

• Problem-solving mindset with attention to detail.

• Customer-centric approach with patience and empathy.

• High level of professionalism and ability to remain calm under pressure.

Experience

• Previous experience in customer service, live chat support, or related fields is preferred but not mandatory.

• Entry-level candidates with strong communication skills and willingness to learn are encouraged to apply.

Working Hours

• Flexible remote shifts, including evenings, weekends, and holidays.

• Full-time and part-time opportunities available.

Knowledge, Skills, and Abilities

• Knowledge of e-commerce platforms or customer support systems is an advantage.

• Ability to quickly learn Chewy’s systems, policies, and product offerings.

• Strong interpersonal and collaborative skills to work effectively with remote teams.

• Self-motivated, reliable, and able to manage time efficiently in a remote environment.

Benefits

• Competitive pay with performance-based incentives.

• Health, dental, and vision insurance (for eligible employees).

• Paid time off, holidays, and sick leave.

• Employee discounts on Chewy products.

• Opportunities for career growth and internal promotions.

• Work-from-home flexibility and equipment support.

Why Join Chewy?

At Chewy, we are more than just an online pet retailer – we are passionate about pets and committed to making pet parenting easier. By joining our team, you’ll be part of a company that values innovation, inclusivity, and employee growth. You’ll have the chance to make a real difference in the lives of pets and their families while enjoying the freedom of working remotely.

How to Apply

If you’re ready to bring your passion for customer service and love for pets to Chewy, we’d love to hear from you! Please submit your application online through the Chewy Careers portal, including your updated resume and a brief cover letter highlighting your interest in customer support.