Job Summary

IT Sight Technologies is seeking a highly motivated and detail-oriented NDIS Plan Manager (Remote) with a strong focus on Support Coordination to join our growing team. This role is ideal for a professional who is passionate about empowering people with disabilities by ensuring they receive the right financial and service support under the National Disability Insurance Scheme (NDIS).

As an NDIS Plan Manager, you will play a critical role in helping participants understand, manage, and optimize their NDIS plans while working closely with support coordinators, service providers, and participants’ families. You will be responsible for overseeing budgets, processing claims, ensuring compliance with NDIS guidelines, and providing exceptional participant-focused service in a fully remote environment.

Key Responsibilities

• Manage and administer NDIS participant budgets, ensuring funds are allocated and utilized correctly.
• Process invoices and claims through the NDIS portal in a timely and accurate manner.
• Work closely with Support Coordinators to align financial planning with participant goals.
• Provide clear financial reporting and budget updates to participants and stakeholders.
• Liaise with service providers to resolve billing issues and ensure correct service claims.
• Ensure compliance with NDIS pricing arrangements, policies, and regulations.
• Educate participants and families on plan management, funding categories, and NDIS processes.
• Maintain accurate records and documentation in accordance with company and NDIS standards.
• Identify opportunities to improve financial efficiency and participant outcomes.

Required Skills and Qualifications

• Strong understanding of the NDIS framework, funding structures, and pricing arrangements.
• Excellent communication and interpersonal skills with a participant-centered approach.
• High level of attention to detail and strong financial administration skills.
• Ability to manage multiple participants and priorities in a remote setting.
• Proficiency in Microsoft Office, CRM systems, and NDIS portals.
• Strong problem-solving and analytical skills.
• Ability to work independently while collaborating with a remote team.

Experience

• Minimum 2–3 years’ experience in NDIS Plan Management, Support Coordination, or a similar disability services role.
• Previous experience working with NDIS participants and service providers is essential.
• Experience in financial administration, billing, or compliance roles within the NDIS sector is highly desirable.

Working Hours

• Flexible remote working model.
• Full-time or part-time opportunities available.
• Standard business hours with some flexibility based on participant needs.

Knowledge, Skills and Abilities

• In-depth knowledge of NDIS operational guidelines and compliance requirements.
• Strong organizational and time-management skills.
• Ability to build trust and maintain professional relationships with diverse stakeholders.
• Capacity to handle sensitive information with confidentiality and integrity.
• A proactive and empathetic approach to participant support.
• Strong digital literacy and comfort working in a fully remote environment.

Benefits

• 100% remote work with flexible scheduling.
• Competitive salary package based on experience.
• Opportunities for professional development and NDIS training.
• Supportive and inclusive team culture.
• Career progression within a growing organization.
• Work-life balance with autonomy and flexibility.

Why Join IT Sight Technologies?

At IT Sight Technologies, we are committed to using technology and innovation to improve service delivery and outcomes for individuals with disabilities. We foster a collaborative and inclusive work environment where your expertise directly contributes to meaningful change in people’s lives. Joining our team means becoming part of a mission-driven organization that values integrity, compassion, and continuous improvement.

How to Apply

Interested candidates are invited to submit their updated resume and a brief cover letter outlining their relevant experience in NDIS Plan Management or Support Coordination.

Applications can be sent via our official careers page or by emailing our recruitment team at careers@itsighttechnologies.com with the subject line: Remote NDIS Plan Manager – Support Coordination Focus.