Job Summary

BillWise Digital is seeking a detail-oriented, customer-focused Remote Online Billing Support Advisor to join our virtual support team. In this role, you will be responsible for assisting customers with billing inquiries, resolving account issues, and ensuring smooth digital payment processes. You will serve as a trusted point of contact for clients, helping them navigate billing systems with clarity, accuracy, and professionalism. This position is ideal for individuals who excel in remote work environments, enjoy problem-solving, and are committed to delivering exceptional service.

Key Responsibilities

• Provide timely and professional responses to customer inquiries related to billing, payments, account discrepancies, and subscription adjustments.

• Investigate and resolve billing-related issues by reviewing account histories, transactions, and support documentation.

• Guide customers through online billing portals and assist with payment processing tasks.

• Collaborate with internal teams to escalate and resolve complex billing cases when necessary.

• Maintain accurate records of customer interactions using company CRM tools.

• Ensure compliance with privacy, confidentiality, and financial data protection standards.

• Offer proactive support by identifying recurring issues and recommending system improvements.

• Deliver consistent, high-quality customer service aligned with BillWise Digital’s values and service standards.

Required Skills and Qualifications

• Strong written and verbal communication skills with the ability to explain billing information clearly.

• Basic understanding of digital payment systems, online billing platforms, and transaction workflows.

• Proficiency in using CRM tools, helpdesk software, and web-based applications.

• Strong attention to detail and exceptional accuracy in handling financial information.

• Ability to multitask, prioritize, and manage time effectively in a remote environment.

• Customer-centric mindset with proven conflict-resolution skills.

• Reliable internet connection and a quiet workspace for remote operations.

Experience

• Minimum 1–2 years of experience in billing support, customer service, financial operations, or a related field.

• Experience working remotely or in a digital customer service environment is preferred.

• Familiarity with subscription billing models, invoicing systems, or online payment gateways is an advantage.

Working Hours

• Flexible remote schedule based on business needs.

• Standard coverage typically ranges between 20–40 hours per week, depending on workload and availability.

• Occasional weekend or evening shifts may be required during peak periods.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving capabilities.

• Ability to remain calm, patient, and professional during challenging customer interactions.

• Quick learner with adaptability to new software, tools, and process updates.

• Solid organizational habits with the ability to maintain accurate records and follow internal procedures.

• Commitment to delivering timely, dependable, and solution-oriented support.

Benefits

• Fully remote role, offering flexibility and work-life balance.

• Competitive hourly pay or contract compensation based on experience.

• Opportunities for professional growth and continued skill development.

• Supportive team environment with ongoing training and performance feedback.

• Access to digital tools and resources to enhance productivity and success.

Why Join BillWise Digital?

At BillWise Digital, we pride ourselves on creating a collaborative and innovative remote work environment. You’ll be joining a team that values transparency, empathy, and efficiency. Here, your contributions directly support customer trust and the financial stability of our digital ecosystem. We empower our team members with the tools and autonomy they need to thrive, grow, and deliver outstanding service from anywhere.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter explaining their relevant experience and motivation for the role. Applications can be submitted through the BillWise Digital careers portal or via email as instructed in the job listing. Shortlisted applicants will be contacted for an online interview and skills assessment.