Job Summary

The American Red Cross is seeking a dedicated and detail-oriented Remote Patient Access Representative (Part-Time) to join our team. In this role, you will be responsible for providing efficient, compassionate, and accurate patient support services, including scheduling appointments, verifying insurance information, and managing patient inquiries. You will play a crucial part in ensuring that patients have a seamless and positive experience when accessing our healthcare and emergency support services. This position is ideal for someone who thrives in a fast-paced, service-oriented environment and values the mission of helping others in need.

Key Responsibilities

• Serve as the first point of contact for patients via phone, email, or virtual communication platforms.

• Schedule patient appointments, collect and verify insurance and personal information accurately.

• Maintain and update patient records in compliance with confidentiality and data protection standards.

• Assist patients in understanding their care process, available services, and billing details.

• Coordinate with healthcare providers, nurses, and administrative staff to ensure timely patient access to services.

• Handle patient concerns or complaints professionally and escalate issues when necessary.

• Track and report on scheduling trends, cancellations, and patient feedback for process improvement.

• Uphold the organization’s mission of compassion and humanitarian service in every interaction.

Required Skills and Qualifications

• High school diploma or equivalent; an associate degree or certification in healthcare administration is preferred.

• Proven experience in a patient-facing, customer service, or administrative role within a healthcare or call center environment.

• Strong verbal and written communication skills.

• Proficiency with scheduling software, Microsoft Office Suite, and electronic health record (EHR) systems.

• Excellent organizational skills and attention to detail.

• Ability to multitask and prioritize in a high-volume, fast-paced setting.

• A calm, empathetic, and patient demeanor when handling sensitive situations.

Experience

• Minimum of 1–2 years of experience in healthcare administration, medical scheduling, or a similar field.

• Previous experience working remotely is an advantage but not mandatory.

Working Hours

• Part-Time (20–25 hours per week)

• Flexible scheduling options, including daytime, evening, or weekend shifts, to accommodate patient needs and employee availability.

• Remote work arrangement with all necessary training and support provided.

Knowledge, Skills, and Abilities

• Knowledge of healthcare scheduling and patient intake procedures.

• Familiarity with HIPAA regulations and patient data confidentiality.

• Strong interpersonal and active listening skills to ensure quality service delivery.

• Ability to work independently with minimal supervision while maintaining team collaboration.

• Analytical thinking and problem-solving abilities for patient and workflow challenges.

Benefits

• Competitive hourly pay with opportunities for performance-based incentives.

• Flexible remote working arrangements.

• Paid training and professional development opportunities.

• Access to employee assistance programs and wellness resources.

• Opportunity to contribute to the mission-driven work of the American Red Cross.

Why Join the American Red Cross

Joining the American Red Cross means becoming part of a globally respected humanitarian organization that saves lives and strengthens communities every day. As a Remote Patient Access Representative, you will not only build your career in healthcare administration but also play a vital role in connecting patients to critical medical services. You will be part of a supportive, mission-oriented team that values empathy, teamwork, and excellence.

How to Apply

Interested candidates are encouraged to apply online through the American Red Cross Careers Portal. Please submit your updated resume and a brief cover letter highlighting your experience in patient coordination and customer service. Shortlisted candidates will be contacted for a virtual interview.