Job Summary

Chewy is seeking passionate and customer-focused individuals to join our team as Remote Pet Parent Support Specialists. In this role, you will be the first point of contact for Chewy customers, providing exceptional service, solving problems, and ensuring every pet parent feels valued and supported. You will handle inquiries related to orders, products, deliveries, and account management, while also creating memorable experiences that build long-term customer loyalty. This is a fully remote opportunity, offering flexibility and the chance to be part of a company dedicated to pets and the people who love them.

Key Responsibilities

• Provide professional, empathetic, and solution-driven customer support through phone, chat, and email.

• Assist pet parents with order placements, product information, shipping inquiries, returns, and refunds.

• Troubleshoot and resolve customer concerns quickly and effectively.

• Educate customers about Chewy’s wide range of products and services to enhance their shopping experience.

• Document customer interactions accurately in the system for future reference.

• Collaborate with other teams to ensure seamless service and issue resolution.

• Consistently meet performance metrics such as response time, customer satisfaction, and quality standards.

Required Skills and Qualifications

• Strong written and verbal communication skills in English.

• A genuine passion for pets and customer service.

• Ability to multitask while maintaining attention to detail.

• Problem-solving mindset with patience and empathy.

• Comfortable using technology, including CRM tools, chat platforms, and email systems.

• High-speed internet connection and a quiet workspace at home.

Experience

• Previous experience in customer service, call centers, retail, or e-commerce support is preferred but not mandatory.

• Entry-level candidates with excellent communication skills and enthusiasm for helping others are encouraged to apply.

Working Hours

• Flexible remote shifts are available, including evenings, weekends, and holidays.

• Candidates must be willing to work rotating schedules to ensure 24/7 customer coverage.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with the ability to build trust and rapport with customers.

• Quick learner, adaptable to new processes and systems.

• Team-oriented with the ability to work independently in a remote environment.

• Ability to remain calm under pressure while delivering top-notch customer care.

Benefits

• Competitive pay with opportunities for performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off, holidays, and sick leave.

• Employee discounts on Chewy products.

• Career growth and training programs to support professional development.

• A supportive, pet-friendly culture that values work-life balance.

Why Join Chewy?

At Chewy, we are more than an online pet store—we are a community built on trust, care, and love for pets. By joining our team, you’ll have the opportunity to make a difference in the lives of millions of pet parents across the country. Our collaborative, inclusive culture ensures that every team member is empowered to succeed, grow, and feel appreciated.

How to Apply

If you’re ready to combine your passion for pets with outstanding customer service skills, apply today! Submit your application through Chewy’s official careers page, including your updated resume and a short cover letter highlighting why you’d make a great fit as a Pet Parent Support Specialist.