Job Summary

Cigna is seeking dedicated and detail-oriented Remote Pharmacy Customer Service Representatives to join our growing healthcare support team. In this role, you will be the first point of contact for customers, assisting with prescription inquiries, medication orders, insurance coverage, billing, and related pharmacy services. You will play a critical part in ensuring members receive accurate, timely, and compassionate support, while upholding Cigna’s commitment to delivering exceptional healthcare experiences.

Key Responsibilities

• Respond to inbound calls, chats, and emails regarding pharmacy-related inquiries.

• Assist customers with prescription refills, medication orders, prior authorizations, and benefit coverage.

• Resolve issues related to billing, payments, and claim discrepancies with accuracy.

• Provide guidance on mail-order pharmacy services, delivery timelines, and medication status.

• Collaborate with healthcare providers, pharmacists, and insurance teams to ensure seamless service.

• Document interactions and maintain compliance with HIPAA and Cigna’s quality standards.

• Escalate complex cases to specialized teams as needed while ensuring timely follow-up.

• Deliver empathetic, patient-centered service to promote customer satisfaction and trust.

Required Skills and Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.

• Strong communication skills (verbal and written) with active listening abilities.

• Proficiency in handling customer queries with empathy and professionalism.

• Basic knowledge of pharmacy services, medical terminology, and insurance processes preferred.

• Competency in using computer systems, CRM software, and multitasking across multiple platforms.

• Strong problem-solving skills with attention to detail and accuracy.

Experience

• 1–2 years of customer service experience, preferably in healthcare, pharmacy, or insurance.

• Prior experience in a call center or remote support environment is an advantage.

Working Hours

• Full-time position with flexible scheduling.

• Rotational shifts may include evenings, weekends, and holidays to support 24/7 operations.

• Remote work setup with required high-speed internet and a quiet, secure workspace.

Knowledge, Skills, and Abilities

• Understanding of pharmacy processes such as prescription handling, refills, and prior authorization.

• Familiarity with insurance verification and claims processes.

• Ability to remain calm under pressure and manage high call volumes.

• Strong organizational and multitasking skills to manage multiple inquiries efficiently.

• Customer-first mindset with the ability to handle sensitive healthcare information responsibly.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off, sick leave, and holiday pay.

• Retirement savings plan with company contributions.

• Employee wellness programs and mental health support.

• Opportunities for career advancement and continuous learning.

• Work-from-home flexibility with company-provided resources.

Why Join Cigna?

At Cigna, you’ll be part of a global healthcare leader dedicated to improving the health, well-being, and peace of mind of those we serve. As a Pharmacy Customer Service Representative, you will not only support customers in their most important health journeys but also grow in a company that values inclusion, innovation, and professional development. This is your opportunity to make a meaningful impact while building a rewarding career.

How to Apply

If you are passionate about customer care and healthcare services, we invite you to apply today. Submit your updated resume and cover letter through Cigna’s official careers portal. Qualified candidates will be contacted for the next steps in the selection process.