Job Summary:

The American Red Cross is seeking a highly organized and compassionate Remote Radiology / Diagnostic Appointment Coordinator to join our healthcare support team. In this remote role, you will serve as the primary point of contact for patients requiring diagnostic and radiology services, ensuring smooth scheduling, follow-ups, and coordination with medical providers. You will play a crucial role in enhancing patient experience by providing timely, accurate, and professional communication, while maintaining strict confidentiality and compliance with healthcare regulations.

Key Responsibilities:

• Coordinate and schedule radiology and diagnostic appointments for patients remotely.

• Confirm appointments and communicate with patients regarding preparation instructions and any changes.

• Serve as the primary liaison between patients, radiology centers, and healthcare providers.

• Maintain accurate patient records in compliance with HIPAA and organizational policies.

• Resolve scheduling conflicts and ensure optimal utilization of diagnostic resources.

• Provide exceptional patient service by addressing inquiries and concerns promptly and professionally.

• Support healthcare teams with follow-up reminders and documentation as required.

• Identify opportunities to streamline processes and improve patient experience.

Required Skills and Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree in healthcare administration, medical office management, or related field preferred.

• Excellent verbal and written communication skills.

• Strong organizational skills with the ability to manage multiple tasks efficiently.

• Proficiency in using healthcare scheduling software and electronic medical records (EMR) systems.

• Attention to detail and accuracy in documenting patient information.

• Ability to maintain confidentiality and handle sensitive patient data.

• Problem-solving skills and the ability to handle challenging situations calmly and professionally.

Experience:

• Minimum of 1–3 years of experience in medical scheduling, patient coordination, or healthcare administration.

• Prior experience in radiology, diagnostics, or hospital settings is highly preferred.

• Experience working in a remote or virtual healthcare environment is a plus.

Working Hours:

• Part-time or full-time options available, with flexible scheduling to accommodate patient needs.

• Standard business hours with occasional extended hours depending on patient appointments.

Knowledge, Skills, and Abilities:

• Knowledge of medical terminology, radiology procedures, and healthcare workflows.

• Strong interpersonal skills and a patient-focused mindset.

• Ability to navigate multiple software platforms and maintain accurate records.

• Capacity to work independently in a remote environment while collaborating effectively with team members.

• Time management skills to prioritize appointments and tasks efficiently.

Benefits:

• Competitive compensation and performance-based incentives.

• Flexible remote work schedule to balance work-life responsibilities.

• Health, dental, and vision insurance options (for eligible employees).

• Paid time off and holidays.

• Professional development and training opportunities.

Why Join:

Joining the American Red Cross means becoming part of an organization dedicated to saving lives and supporting communities in need. As a Remote Radiology / Diagnostic Appointment Coordinator, you will contribute to improving patient access to vital diagnostic services while enjoying a flexible, remote work environment that values your expertise and well-being.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter outlining relevant experience and qualifications through the American Red Cross Careers Portal or via email us. Please include “Remote Radiology / Diagnostic Appointment Coordinator” in the subject line.