Job Summary

MNC JOBS INFO is seeking highly motivated and tech-savvy individuals for the role of Remote Technical Chat Support. This role involves providing real-time assistance to customers through chat, resolving technical issues efficiently, and ensuring a seamless digital experience. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering outstanding customer support in a fast-paced, remote environment.

Key Responsibilities

• Provide timely and accurate technical support via chat to customers.

• Troubleshoot and resolve software, hardware, and network-related issues.

• Escalate complex technical problems to the appropriate team while ensuring customers are informed throughout the process.

• Maintain a high level of customer satisfaction by delivering professional and empathetic responses.

• Document customer interactions, issues, and solutions accurately in the internal knowledge base.

• Continuously update knowledge of products, services, and technical procedures.

• Collaborate with team members and other departments to ensure a smooth customer experience.

Required Skills and Qualifications

• Strong written communication skills in English.

• Proficient in basic computer operations, troubleshooting, and technical software applications.

• Familiarity with chat support platforms and ticketing systems.

• Ability to work independently and manage multiple customer interactions simultaneously.

• Problem-solving mindset and attention to detail.

• Patience, empathy, and professionalism in dealing with customers.

Experience

• Prior experience in technical support, IT helpdesk, or customer service is preferred but not mandatory.

• Experience in remote work or virtual customer support environments is an advantage.

Working Hours

• Full-time remote position.

• Flexible shifts including day, evening, and weekend availability may be required depending on business needs.

Knowledge, Skills, and Abilities

• Strong analytical and diagnostic skills for resolving technical issues efficiently.

• Ability to learn new software, tools, and systems quickly.

• Excellent multitasking abilities and time management skills.

• Strong interpersonal skills to maintain positive relationships with customers and colleagues.

• Adaptability to changing technology and processes.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility.

• Paid training and professional development opportunities.

• Health and wellness benefits.

• Friendly and inclusive remote work environment.

• Career growth opportunities within a global company.

Why Join Us

• Join a dynamic team that values innovation, collaboration, and customer success.

• Work remotely with the freedom to balance professional and personal commitments.

• Be part of a company committed to continuous learning and employee growth.

• Gain exposure to cutting-edge technologies and global support processes.

How to Apply

Interested candidates are encouraged to submit their CV/resume along with a cover letter highlighting their relevant experience. Apply through our official careers page at MNC JOBS INFO Careers or email your application to us.