Job Summary

InfoTech Solutions is seeking a highly motivated and customer-focused Remote Technical Support Agent to join our growing support team. In this role, you will be responsible for delivering exceptional technical assistance to our global client base, ensuring seamless resolution to software, hardware, and connectivity issues. This position is ideal for tech-savvy professionals interested in a long-term remote career with growth opportunities.

Key Responsibilities

• Provide real-time technical support through phone, chat, and email.

• Troubleshoot and resolve software, hardware, and network-related issues.

• Guide customers through diagnostic procedures and step-by-step solutions.

• Document issues, solutions, and interactions in the ticketing system.

• Escalate unresolved issues to higher-level technical teams when needed.

• Maintain a high level of professionalism, empathy, and customer service.

• Stay updated with new product releases, updates, and system changes.

• Collaborate with internal teams to improve processes and customer experience.

Required Skills and Qualifications

• Strong understanding of computer systems, software, and troubleshooting methods.

• Excellent communication skills in English (both written and verbal).

• Ability to handle multiple tickets and work in a fast-paced environment.

• Solid problem-solving and analytical thinking abilities.

• Familiarity with remote support tools and CRM/ticketing systems.

• Customer-oriented mindset with patience and attention to detail.

Experience

• Minimum 1–2 years of technical support or IT helpdesk experience preferred.

• Freshers with strong technical knowledge and communication skills are encouraged to apply.

• Experience with remote work is a plus.

Working Hours

• Full-time remote position.

• Flexible scheduling with shifts available across global time zones.

• Weekend or holiday availability may be required based on business needs.

Knowledge, Skills and Abilities

• Strong knowledge of Windows, Mac OS, and mobile platforms.

• Basic networking knowledge (VPN, routers, Wi-Fi troubleshooting).

• Ability to learn quickly and adapt to new technologies and systems.

• Strong customer service orientation and ability to handle pressure.

• Ability to work independently as well as collaboratively in a remote team.

Benefits

• Competitive monthly salary

• Performance-based incentives and bonuses

• Work-from-home flexibility

• Paid training and continuous skill development

• Global exposure and career advancement opportunities

• Supportive and collaborative remote work culture

Why Join InfoTech Solutions?

InfoTech Solutions is a leader in providing innovative digital solutions and exceptional client service. As part of our team, you will have the chance to grow your career without geographical limitations, learn from experienced professionals, and contribute to a company that values your skills and initiative. We believe in empowering talent and providing opportunities for both personal and professional growth.

How to Apply

Interested candidates may submit their updated resume along with a short cover letter explaining their relevant experience and interest in the role.
Apply now by sending your application to us
(Only shortlisted candidates will be contacted for the next steps.)