Job Summary

OneTech Associates is seeking a detail-oriented and customer-focused Remote Technical Support Analyst (Part-Time) to provide high-quality technical assistance to our clients. In this role, you will troubleshoot software, hardware, and network-related issues, guide users through solutions, and ensure seamless technical operations. This position is ideal for individuals who are passionate about technology, possess strong problem-solving skills, and thrive in a remote, collaborative work environment.

Key Responsibilities

• Provide timely Level 1 and Level 2 technical support via phone, email, and remote access tools.

• Diagnose and troubleshoot hardware, software, and network issues efficiently.

• Assist users with system configuration, connectivity issues, and account access.

• Escalate complex technical inquiries to senior support teams when necessary.

• Maintain detailed documentation of issues, resolutions, and steps taken using internal ticketing systems.

• Monitor system performance alerts and respond proactively to downtime or technical interruptions.

• Provide exceptional customer service while delivering clear, concise guidance to non-technical users.

• Support system updates, installations, and routine maintenance activities.

• Collaborate with cross-functional teams to improve support processes and user experience.

Required Skills and Qualifications

• Strong understanding of computer systems, software applications, and basic networking concepts.

• Proficiency in troubleshooting Windows, macOS, and common productivity tools.

• Ability to explain technical information in a simple, user-friendly manner.

• Excellent communication (verbal and written) and customer service skills.

• Ability to multi-task, prioritize, and manage time effectively in a remote environment.

• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira) is preferred.

• Reliable internet connection and a quiet remote workspace.

Experience

• 1–3 years of experience in technical support, IT helpdesk, or related roles (part-time or full-time).

• Experience supporting remote teams or customers is a plus.

• Certifications such as CompTIA A+, Network+, or related credentials are advantageous but not required.

Working Hours

• Part-time position: 15–25 hours per week.

• Flexible schedule with availability required during peak support hours.

• May require occasional weekend or evening availability based on support demand.

Knowledge, Skills, and Abilities

• Solid analytical and troubleshooting skills with a methodical approach.

• Ability to remain calm and professional in high-pressure scenarios.

• Strong organizational skills and attention to detail.

• Commitment to delivering a positive customer experience.

• Ability to work independently and adapt to evolving technologies.

Benefits

• Competitive part-time compensation.

• Flexible remote work arrangements.

• Opportunities for professional development and technology training.

• Supportive and collaborative virtual team environment.

• Potential for role expansion based on performance.

Why Join OneTech Associates?

At OneTech Associates, we believe in empowering our team members with the tools, flexibility, and support they need to excel. You will work with a forward-thinking company committed to innovation, employee development, and customer success. Join us to grow your career in technology while enjoying the convenience and balance of remote work.

How to Apply

Interested candidates should submit their resume and a brief cover letter highlighting their relevant experience and availability.
Please send your application to us with the subject line: “Application – Remote Technical Support Analyst (Part-Time)”.